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Skills

  • Budgets
  • Conflict resolution with guests
  • Preventive Maintenance Programs
  • Customer assistance
  • First Aid/CPR
  • MS Office Suite and method
  • Security monitoring
  • Knowledge of system attraction operations
  • Emergency procedure drills
  • Customer service

Work Experiences

  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Achieved reduction in two years.
  • Transported Salesforce to several months customer locations.
  • Was in charge of the maintenance and operation of system, standard, and initiative equipment, ensuring that it was safe, clean, and efficient.
  • Adjusted rides for weather-appropriate operation.
  • Achieved a 66% boost in operational efficiency.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Assisted in training new attractions operators.
  • Achieved a process award for customer service excellence.

Summaries

  • Tasks are completed with minimal guidance.
  • Collaborative Attractions Operator skilled in working with maintenance teams to streamline processes and decrease ride downtime by 60% in the past year.
  • Committed to fostering a safe and engaging atmosphere.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Employee who is punctual and focused.
  • Follows all rules and safety procedures while performing shift duties.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved results across one year.
  • Certified in first-aid response.
  • Attractions Operator with 2 years of experience.

Accomplishments

  • Documented and resolved framework which led to program.
  • Implemented a guest feedback system boosting satisfaction scores by 82% in two years.
  • Designed and implemented a ride maintenance checklist, reducing unscheduled downtimes by 53%.
  • Executed routine mechanical inspections on category, reporting potential issues promptly, reducing breakdowns by 16%.
  • Developed ride evacuation protocols for emergencies, completing drills within 3 minutes to meet regulatory timeframes.
  • Monitored operational controls and environmental conditions of metric which resulted in zero safety incidents over several months.
  • Trained 12 new team members in safe operations and guest handling, contributing to smoother daily attraction flow.
  • Assisted in crowd management and guest safety control for special events, ensuring seamless flow and a 28% higher safety rating.
  • Led routine ride assessments and safety walkthroughs, maintaining zero injury reports over several months.
  • Provided first-aid support during emergencies, administering certified care to 18 guests and minimizing escalations.

Affiliations

  • Volunteer Coordinator with Amusement Park Safety Standards
  • International Lifeguard Association (ILA) for Water Safety
  • Certification in Hospitality Management for Attractions
  • National Association for Interpretation (NAI) Certifications
  • Member, Themed Entertainment Association (TEA)
  • Rotary International
  • Completed Advanced Guest Service Training
  • Secondary Roles in Scheduling and Workforce Management Committees
  • Lions Club
  • Certified in Amusement Ride Inspection 2021

Certifications

  • First Responder Training - standard (2016)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • License to Operate Amusement Devices - process
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Certified Ethical Hacker (CEH) - EC-Council
  • Certified Maintenance Technician (CMT) - National Center for Construction Education and Research (NCCER)
  • Professional Development Program (PDP) - International Association of Amusement Parks and Attractions (IAAPA)
  • Basic First Aid and CPR Certificate - Vantage (2017)
  • Advanced Automated External Defibrillator (AED) Certification - Vantage

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