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Skills

  • Mail handling
  • Relationship development
  • Document management and archiving systems
  • Budgets
  • Customer service
  • Critical Thinking and Problem Solving
  • Data security management
  • Grant writing and securing funding
  • Sorting and labeling
  • Supervision

Work Experiences

  • Created a cross-training program for administrative personnel.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Created slide decks for key presentations.
  • Coordinated logistics for 14 departmental offsites.
  • Coordinated the logistics for 2 departmental offsites and trainings, enhancing team cohesion and departmental productivity.
  • Achieved a 40% decrease in processing errors.
  • Was in charge of ordering and distributing office supplies while staying within a set budget.
  • Collaborated with interdepartmental teams.
  • Boosted team morale and engagement by 52% over the year.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved no significant findings.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Achieved a 17-month reduction in project delays.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Office of the Deputy Director's Staff Member is a multi-talented Office of the Deputy Director's Staff Member who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Office of the Deputy Director's Staff Member and outstanding performer in stakeholder engagement and quality assurance.

Accomplishments

  • Implemented proactive conflict mediation strategies, resolving 10 internal disputes before escalation and improving team cohesion.
  • Developed and enforced new CRM system usage policies, leading to a 27% improvement in data integrity and reporting accuracy.
  • Initiated cross-departmental knowledge-sharing sessions, improving collaboration across three key business units and boosting project completion rates.
  • Managed internal databases containing logistical data for events, improving information retrieval accuracy by 50%.
  • Developed comprehensive training modules that reduced onboarding time for new hires by 11 weeks, enhancing team readiness.
  • Designed new organizational charts for multiple office locations, streamlining internal communication and workflow visibility for all teams.
  • Collaborated with external agencies to deploy a new operational framework that supported 13 offices across Portland, ensuring smooth operation.
  • Reduced travel and event planning cycle times by incorporating Asana, cutting lead time from 9 days to 4 days.
  • Partnered with procedure to execute a comprehensive workflow overhaul, resulting in a 17% productivity improvement.
  • Facilitated cross-functional team meetings, yielding 3 new initiatives aimed at boosting operational efficiency across departments.

Affiliations

  • Institute of Leadership & Management (ILM) Affiliate
  • Budget Officers and Finance Authorities Association (BOFAA)
  • Lions Club
  • Certified Public Manager (CPM) Program Graduate
  • College and University Professional Association for Human Resources (CUPA-HR)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Certified Administrative Professional (CAP) Certification Holder
  • National Public Employer Labor Relations Association (NPELRA)
  • Global Administrative Professionals Association (GAPA)

Certifications

  • PRINCE2® Foundation Certification
  • Certified Records Manager (CRM)
  • Certified Information Privacy Professional (CIPP/US)
  • Agile Certified Practitioner (PMI-ACP)
  • Professional in Human Resources (PHR)
  • Business Analysis Professional Certification (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)

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