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Skills

  • Multitasking
  • Bookkeeping
  • Mail handling
  • Data entry
  • Cross-functional collaboration
  • Attention to detail
  • Team collaboration
  • Business operations
  • Supply inventory management
  • Relationship development

Work Experiences

  • Coordinated conference room scheduling for 12-person office, resolving conflicts and improving room usage rate by 76%.
  • Achieved no delays or lost items.
  • Coordinated conference room scheduling.
  • Coordinated appointments for a management team.
  • Developed documentation workflows.
  • Distributed administrative tasks strategically among initiative employees and provided guidance to help them perform better.
  • Categorized customer transaction files.
  • Developed a comprehensive filing system for customer transaction files.
  • Developed and implemented documentation workflows which decreased document processing time by 77%.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Automated processes using Microsoft Excel.
  • Adept at improving client support operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of stakeholder engagement and workflow optimization as well as stakeholder engagement training.
  • Capable Office Administration Assistant with 5 years of procedure office support experience.
  • Strengths in strategic planning and vendor management backed up by Miscellaneous training.
  • Balanced multiple administrative projects simultaneously.
  • Professionals who are computer literate adapt quickly to new software and programs.
  • Adept at project management.
  • Assisted C-suite level executives.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Processed over 12 purchase orders monthly, ensuring accuracy in billing and saving system through proper cost allocation and timely submission.
  • Reduced office supply expenditure by 72% through vendor negotiations and optimized inventory management.
  • Scheduled and coordinated over 7 weekly meetings, ensuring effective time management and minimal scheduling conflicts.
  • Monitored and distributed incoming communications via email and phone, ensuring that responses were provided within several months of receipt.
  • Delivered custom reports from financial data to senior management, facilitating informed decision-making regarding standard.
  • Implemented company-wide paperless initiative, digitizing over 15 documents, resulting in 44% reduction of storage needs.
  • Resolved product issue through consumer testing.
  • Revitalized employee engagement initiatives by organizing recognition programs and team-building events that improved office morale by 68%.
  • Reduced administrative costs by 37% through the introduction of cost-effective office solutions and supply-sourcing improvements.

Affiliations

  • Association of Information Technology Professionals
  • Meeting Professionals International (MPI)
  • Lions Club
  • American Society of Safety Professionals
  • Certified Office Manager (COM) from National Office Managers Association
  • Association of Virtual Assistants (AVA)
  • Society for Information Management (SIM)
  • Association of Records Managers and Administrators (ARMA)
  • International Association of Professional Virtual Assistants (IAPVA)
  • Administrative Assistants Conference (AAC)

Certifications

  • Project Management Professional (PMP)
  • Certificate in Office Management Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Bookkeeper (CB) - Summit Group
  • Certified Business Office Manager (CBOM) – Northwind
  • Time Management for Effective Team Collaboration - Vantage
  • SHRM Certified Professional (SHRM-CP) - Lakeside Partners
  • Records Management Certification - Cedar Works
  • Professional Administrative Certification of Excellence (PACE) – Brightline
  • First Aid/CPR Certification - Meridian

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