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Skills

  • Customer service
  • Relationship development
  • Supervision
  • Deadline adherence
  • Process improvement
  • Problem resolution
  • Advanced Excel (standard)
  • First call resolution (FCR)
  • Batch Balancing
  • Metric equipment

Work Experiences

  • Contributed to product development solutions.
  • Compared order entries with the online database.
  • Created comprehensive order entry training manuals, improving new hire ramp-up time by 30%.
  • Oversaw the delivery of framework project by method team, which resulted in procedure.
  • Actively contributed to continuous improvement workshops, suggesting workflow optimizations that cut order entry time by an average of 40%.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 31% repeat business rate.
  • Coordinated between sales, finance, and warehouse teams.
  • Consistently met KPI goals.
  • Achieved a 80% improvement in processing efficiency.

Summaries

  • Ambitious and detail-focused individual.
  • Within Miscellaneous, senior Order Entry Specialist and outstanding performer in risk assessment and stakeholder engagement.
  • Balanced high transaction volumes daily.
  • Ambitious and detail-focused individual with a history of meeting tight deadlines for key accounts while ensuring compliance with contract specifications.
  • Order Entry Specialist with 13 years of experience that focuses on the customer.
  • Achieved a consistent 27% repeat business rate.
  • Costs were consistently reduced while profits were increased.
  • Achieved a flawless migration of 9 records.
  • Collaborated with the procurement team.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Reduced order input response time by 48% through streamlined processes in Power BI.
  • Collaborated with team of 3 in the development of procedure.
  • Identified and reconciled 12 unresolved transactions, resulting in $156,000 in recovered revenue.
  • Collaborated with the finance department to ensure all order entry data was accurate and ready for monthly reporting.
  • Integrated order entry data into customer relationship management (CRM) system, enhancing reporting efficiency.
  • Collaborated with the IT department to create customized data entry forms that reduced input errors by 46%.
  • Reduced order entry-related customer complaints by 51% by optimizing internal order processing methods.
  • Resolved order discrepancies with shipping and logistics partners, ensuring an on-time delivery rate of 71%.
  • Partnered with the IT team to implement a new Order Management System (OMS), reducing manual data entry by 31%.
  • Achieved a 41% improvement in order fulfillment accuracy by implementing advanced verification techniques.

Affiliations

  • International Association of Business Communicators (IABC)
  • Association for Computing Machinery
  • International Customer Service Association (ICSA)
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Medical Informatics Association
  • International Association of Administrative Professionals (IAAP)
  • American Purchasing Society (APS)
  • Institute for Distribution Excellence
  • American Association of Inside Sales Professionals (AA-ISP)
  • Freemason

Certifications

  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Supply Chain Professional (CSCP)
  • SHRM Certified Professional (SHRM-CP)
  • Supply Chain Order Processing Automation Professional
  • Certified Sales Professional (CSP)
  • Customer Experience Certification - Summit Group
  • Data Entry Specialist Certification - Northwind
  • Zendesk Support Administrator Certification
  • Vendor Management Specialist – Northwind

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