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Skills

  • Medication reconciliation
  • Compliance training and auditing
  • Immunization services management
  • Loss prevention management
  • Direct patient care
  • Vendor relationship management
  • Customer service
  • Customer feedback program development
  • FDA Drug Safety Guidelines
  • Quality assurance

Work Experiences

  • Gave immunizations, travel medicine, medication therapy management, and other specialty programs in a safe manner.
  • Kept track of everything.
  • Had planned ahead.
  • Communicated with patients in a compassionate manner while keeping medical information private.
  • New program and category guidelines were implemented, reducing administrative errors from 18% to 17%.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Gave customers crucial information and advice about drug interactions, side effects, dosage, and proper medication storage.
  • Made a proposal
  • Dealt with customer issues, complaints, and questions in a professional manner.
  • Vaccinated people against influenza, pneumonia, and Zostavax.

Summaries

  • Innovative
  • Collaborative and customer-focused, with a track record of collaborating with multi-disciplinary teams to discuss medications and drug interactions.
  • Versatile
  • Dedicated to providing the highest possible level of patient care.
  • Reliable Pharmacy Manager with 3 years of experience in high-volume, customer-focused settings.
  • Articulate
  • Strategic planning and data analysis have exceptional skills in medication dispensing.
  • Individual with client relations and strategic planning skills who is determined and engaging.
  • Dedicated to learning, growing, and succeeding in Pharmacy.
  • Proactive

Accomplishments

  • Trained new staff members on proper drug handling procedures and protocols, leading to a 3% reduction in medication dispensing errors.
  • Increased sales 16% over several months.
  • Increased monthly patient enrollments to 18 by developing a strong network of local physicians.
  • Saved patients up to 10% of prescription costs by substituting therapeutically equivalent generic drugs.
  • Provided patient counseling services regarding chronic disease management that resulted in a 68% increase in medication adherence rates.
  • Trained staff to utilize Asana for patient counseling sessions, enhancing patient understanding of medications and increasing compliance rates.
  • Managed the onboarding and training of 2 new pharmacists, leading to improved overall team performance.
  • Achieved OSHA in 2016, ensuring continuous professional development and compliance with industry standards.
  • Effectively resolved regulatory compliance issues, leading to the department's achievement of a Employee of the Year for compliance excellence from Harbor & Co. In 2024.
  • Processed more than 14 prescriptions on average each week as a Pharmacy Technician.

Affiliations

  • Toastmasters
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Council for Pharmacy Benefit Managers (CPBM)
  • Society of Women Engineers
  • Lions Club
  • State Pharmacy Association in Atlanta
  • Jaycees
  • Association for Computing Machinery
  • Pharmacy Quality Alliance (PQA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Hands-on Tablet Technology, procedure
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Pharmaceutical Regulatory Affairs Certification, initiative
  • Immunization Certification for Pharmacists, category
  • CompTIA Security+
  • Advanced Diabetes Management Certification, program
  • Association for Project Management (APM)
  • Budgeting for Health Care Managers Certification, program

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