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Skills

  • AS/400
  • Inventory management
  • Process improvement
  • Customer service
  • Strong attention to detail
  • Certified in 10-key
  • RFI Scanners
  • Supervision
  • Project organization
  • Actionable Insights from Data Reporting

Work Experiences

  • Was in charge of updating and implementing administrative and executive support policy changes, as well as monitoring their effects.
  • Audited databases regularly.
  • Planned and coordinated the development of meeting materials and agendas for the Board of Directors.
  • Provided optimal administrative, customer service, and case management support through improved and stakeholder engagement.
  • Analyzed data access patterns.
  • Assisted in the acquisition of new information management software.
  • Achieved 100% data integrity in transfers.
  • Created PowerPoint presentations for top-level executives at monthly divisional meetings.
  • Coordinated meeting and event logistics for senior management, including executives and the board of directors.
  • Collaborated with the IT team.

Summaries

  • Strategic thinker with expertise in quality assurance.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Information Management Assistant.
  • By providing exceptional service and coordinating team activities, I am focused on maximizing executive productivity.
  • Multidisciplinary professional demonstrating key techniques in policy, procedure, and process improvement initiatives to reduce labor, boost productivity, and maintain quality in all aspects of administrative support.
  • Data analysis in program settings and data analysis in workflow optimization settings.
  • Knowledge of HubSpot in depth, as well as workflow optimization and data analysis abilities.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Dedicated to keeping communication channels open between Information Management Assistant, Information Management Assistant, and Information Management Assistant.
  • Motivating leader who has built and managed program teams in the past.

Accomplishments

  • Reduced data errors by 75% through proactive monitoring and cross-checks of databases, ensuring high accuracy and data quality.
  • Updated and categorized legacy files in adherence to best practices and compliance guidelines, reducing outdated file volume by 26%.
  • Partnered with IT and external vendors to implement disaster recovery planning, ensuring 68% data recovery success during 2019 test scenarios.
  • Automated data collection processes via Salesforce tools, significantly reducing manual data entry workload and increasing overall accuracy.
  • Monitored and reported on system performance metrics for Workday, addressing bottlenecks and optimizing data handling by 80%.
  • Partnered with leadership to analyze data trends using SAP, resulting in an improved strategy that reduced operational inefficiencies by 63%.
  • Trained 13 staff members on the newly implemented ServiceNow tools, boosting user adoption rates and improving system utilization by 66%.
  • Developed and enforced organization-wide data retention policies in compliance with PMP, resulting in a 71% decrease in document retrieval times.
  • Played a key role in the development of a data categorization system that decreased file retrieval times by 52% in 2017.
  • Successfully implemented data recovery procedures following a system crash, achieving 59% retrieval of all vital documents in Atlanta.

Affiliations

  • Regular attendee of local chapter meetings hosted by the Association for Records Managers and Administrators (ARMA), focusing on best practices in physical and digital records management systems.
  • Regular contributor and participant in cross-departmental workshops on data migration techniques hosted by the standard Information Management Society.
  • Affiliate of the Records and Information Management Professionals Australasia (RIMPA), with a focus on secure destruction and digital records compliance.
  • Member of 2016 Data Governance Professionals Organization (DGPO), developing refined strategies for digital and physical information control.
  • Active collaborator within the Project Management Institute (PMI) for cross-functional team project leadership related to data archiving and migration.
  • Enrolled in ongoing courses on data audits and compliance management through the Compliance, Governance and Oversight Council (CGOC).
  • Active participant in AIIM (Association for Intelligent Information Management), focusing on cutting-edge document management strategies.
  • Certified participant in compliance audits through ARMA International, ensuring adherence to secure information governance protocols.
  • Affiliate of the Data Management Association International (DAMA), attending key forums on improving database management and record retention strategies.
  • Participant of the Business Information Exchange Community, focused on enhancing information management practices within large-scale enterprise resource systems.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Records Manager (CRM)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Data Management Professional (CDMP)
  • DocuWare Certified Application Consultant

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