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Skills

  • Box lifting
  • Warehouse environment safety
  • Category equipment
  • Operational improvement
  • Lifting and sorting
  • Assembly and production
  • Order picking and processing
  • Safety and compliance
  • Loading and unloading
  • DOT Regulations

Work Experiences

  • Conducted quarterly risk assessments for all shore-based excursions, reducing safety incidents by 78% over 2021.
  • Boosted team efficiency.
  • Attached documentation to shipments leaving the facility, such as receipts, packing slips, and bills of lading.
  • Boosted passenger participation by 66%.
  • Promptly responded to all supervisory questions about the job and provided updates on expected task completion times.
  • Boosted overall sales.
  • Based on guest demographics.
  • Internal teams and customers benefited from my expertise in inventory management and current stock levels, which improved accuracy and product availability.
  • Achieved average savings of $13 per month.
  • Achieved results within a 16-month period.

Summaries

  • Working with initiative inventory and keeping documentation up to date for optimal recordkeeping is something I'm familiar with.
  • Good maintenance and repair skills, as well as vendor management training.
  • Strengths in cross-functional collaboration and client relations backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strong, capable, and at ease lifting up to 7 pounds at a time.
  • Attentive and safety-conscious, with a track record of spotting potential hazards.
  • I stayed motivated to finish jobs on time.
  • Skilled in wrapping, boxing, labeling, and maintaining logs.
  • Warehouse professional with exceptional organizational skills and expertise in project management.
  • Loading and unloading trucks, shipping and receiving, and order picking and packing are all skills she possesses.

Accomplishments

  • Managed annual excursion budget of $199,000, achieving an overall net savings of 75% by renegotiating vendor contracts.
  • Implemented a data-driven performance tracking system for excursion providers, achieving a 15% improvement in vendor compliance.
  • Improved vendor performance evaluations, establishing KPIs that reduced late starts for excursions by 32%.
  • Orchestrated logistics for multi-vessel itineraries, ensuring successful coordination of shore excursions for over 16 passengers.
  • Facilitated strategic partnerships with local tour operators, increasing the diversity of offerings by 67% across 4 destinations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed customized shore excursion experiences for VIP guests, leading to repeat bookings from 18 high-profile clients.
  • Successfully handled high-volume excursion days, serving up to 18 passengers while maintaining operational efficiency.
  • Developed multi-day shore excursions for premium clients, resulting in a 54% increase in revenue per passenger.
  • Reduced operational expenses by renegotiating contracts with 3 excursion vendors, leading to a 46% cost savings.

Affiliations

  • International Association of Crisis Management Professionals
  • Society of Women Engineers
  • Adventure Travel Trade Association (ATTA)
  • World Tourism Organization (UNWTO)
  • Association of Information Technology Professionals
  • National Tourism Safety & Security Council
  • Cruise Line International Association (CLIA)
  • Professional Association of Diving Instructors (PADI)
  • International Association of Administrative Professionals
  • Lions Club

Certifications

  • Certified Guest Service Professional (CGSP)
  • CLIA Accredited Cruise Counsellor (ACC)
  • Certified Hospitality Supervisor (CHS)
  • Certified Reservation Sales Specialist (CRS)
  • Shore Excursion Certified Professional by method
  • Certified Sales Executive (CSE) by the National Sales Network
  • Hop-on, Hop-off Bus Tour Expert Certification
  • Project Management Professional (PMP) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Concierge Specialist (CCS)

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