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Skills

  • Communications
  • First Aid/CPR
  • Team building
  • Category equipment
  • Organization
  • Safe and efficient driving
  • DOT Regulations
  • Route deliveries
  • Cost Reduction and Budgeting Techniques
  • Purchase order verification

Work Experiences

  • Authored technical guides on local excursions.
  • Anticipated surges in demand.
  • Internal teams and customers benefited from my expertise in inventory management and current stock levels, which improved accuracy and product availability.
  • Used a utility dolly and a truck ramp to move furniture and boxes.
  • Double-checked the quantity and description of the materials received by comparing them to the packing list.
  • Kept track of warehouse supplies like initiative, method, and framework and placed orders for them.
  • Anticipated guest needs by developing a responsive on-demand shore excursion program, resulting in a 34% increase in spontaneous bookings.
  • Anticipated guest needs.
  • Improved the efficiency of material delivery processes and reduced downtime.
  • Boosted positive feedback scores by 72%.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Identifying products by size, type, and product codes was a success.
  • Achieved a 34% boost in product satisfaction.
  • Working efficiently, correctly, and quickly is a strength.
  • Loading and unloading trucks, shipping and receiving, and order picking and packing are all skills she possesses.
  • Dedicated to completing tasks and job responsibilities in a timely and unobtrusive manner.
  • Dedicated to accurate record-keeping, workplace safety, and problem-solving in a timely manner.
  • I stayed motivated to finish jobs on time.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Individual with excellent organizational, risk assessment, and client relations abilities.

Accomplishments

  • Expanded excursion offerings by negotiating with 3 new vendors, driving a 23% year-over-year increase in excursion participation.
  • Spearheaded the restructuring of shore excursion logistics, reducing operational delays by 76% and enhancing the overall guest experience.
  • Trained and mentored a team of 15 staff in risk management protocols, reducing incident rates by 60% over 2020.
  • Implemented a data-driven performance tracking system for excursion providers, achieving a 15% improvement in vendor compliance.
  • Facilitated strategic partnerships with local tour operators, increasing the diversity of offerings by 67% across 4 destinations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 6 in the development of standard.
  • Successfully handled high-volume excursion days, serving up to 18 passengers while maintaining operational efficiency.
  • Documented and resolved standard which led to framework.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Tourism and Hospitality Management Association
  • Lions Club
  • Jaycees
  • International Mobile Technology Association for Travel
  • Hospitality Sales and Marketing Association International (HSMAI)
  • American Marketing Association
  • Freemason
  • Association of Information Technology Professionals
  • Global Travel and Tours Marketing Group

Certifications

  • Hop-on, Hop-off Bus Tour Expert Certification
  • Hospitality Sales and Marketing Specialist (HSMS)
  • Certified Concierge Specialist (CCS)
  • Project Management Professional (PMP) Certification
  • Certified Sales Executive (CSE) by the National Sales Network
  • Global Distribution Systems (GDS) Specialist Certification
  • Certified Guest Service Professional (CGSP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Digital Transformation in Tourism Certification by Beacon Labs

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