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Skills

  • Customer relationship management
  • Customer service
  • Problem identification and resolution
  • Problem resolution
  • Negotiation
  • Creative merchandising
  • Sales and marketing
  • Metric equipment
  • First Aid/CPR
  • Operational improvement

Work Experiences

  • Oversaw quality programs aimed at reducing late compliance activities.
  • Analyzed athlete performance metrics.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Assisted in organizing athlete health screenings.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that metric operations ran smoothly.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Assisted in organizing athlete health screenings, coordinating logistics for 5 players and ensuring timely evaluations.
  • Assisted in designing player recruitment strategies.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Clear understanding of strategic planning and budget management as well as strategic planning training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in overseeing press conferences and media events, resulting in secured partnerships and high-visibility opportunities for sports teams.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.

Accomplishments

  • Analyzed past seasons’ ticket sales data, leading to strategic pricing adjustments that improved revenue by 71% in 2024.
  • Streamlined athlete check-in procedures, reducing average wait times by 16 minutes at major events, ultimately enhancing the participant experience.
  • Resolved product issue through consumer testing.
  • Conducted market research to identify fan engagement trends, leading to a 21% increase in social media interactions ahead of key events.
  • Documented and resolved category which led to process.
  • Developed internship programs in support of front office operations, improving daily workflow efficiency among interns by 26%.
  • Implemented a new merchandise inventory system, reducing stock discrepancies by 16% and increasing order fulfillment accuracy.
  • Collaborated with cross-functional teams to design promotional strategies that increased ticket sales by 55% for the system.
  • Worked closely with graphic designers and vendors to develop branded team apparel, resulting in merchandise sales growth of 70% during 2024.
  • Provided concierge services to VIP fans and sponsors at home games, enhancing the overall experience and securing increased season ticket sales by 74% in 2021.

Affiliations

  • Lions Club
  • North American Society for Sport Management (NASSM)
  • USA Track & Field (USATF) Member
  • Project Management Institute
  • Society of Women Engineers
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Sports and Fitness Industry Association (SFIA)
  • International Sports and Cultural Association (ISCA)
  • Jaycees

Certifications

  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • CPR and First Aid Certification - 2020, Harbor & Co.
  • Certified Sports Facility Manager (CSFM) - Sports Turf Management Association
  • Certificate in Sport Communications Management - system
  • International Sports Organization Leadership Certificate (ISOL) - 2017
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Strength and Conditioning Specialist (CSCS) – National Strength and Conditioning Association
  • SHRM Senior Certified Professional (SHRM-SCP)

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