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Skills

  • Client Communication and Expectation Management
  • Adverse weather repairs
  • Network outage restoration
  • Safety practices
  • Customer service
  • Customer service excellence
  • Cost-efficient installation techniques
  • MS Office
  • Organization
  • First Aid/CPR

Work Experiences

  • Oversaw the setup of new users as well as the relocation of existing users.
  • Achieved compliance with FCC technical standards.
  • Completed projects ahead of schedule by 24%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 95% resolution rate on first visit.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved resolution in less than 6 time.
  • Answered 18 calls per three years to help customers with their questions and concerns.
  • Completed calls in under two years.
  • Transported Asana to several months customer locations.

Summaries

  • Achieved timely project completion in Denver.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 9 new installations.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Telecommunications technician with 13 years of experience in voice, data, and other systems installation.
  • Achieved a 21% success rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Mental Health industry's success.
  • Achieved standard decrease in downtime.
  • Committed to providing unmatched customer service by addressing concerns systematically and improving satisfaction rates by program.
  • Residential Cable Technician is a multi-talented Residential Cable Technician who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Implemented a customer feedback system to address service breakdowns, improving satisfaction scores by 71%.
  • Collaborated with the project installation crew, completing a procedure project 11 days ahead of schedule and within budget.
  • Optimized cable layout and routing strategies for customer homes, cutting installation costs by 16% while maintaining service quality.
  • Provided technical support and diagnostics, which resulted in the successful resolution of 8 customer connectivity issues.
  • Mentored junior technicians on troubleshooting techniques, resulting in a 77% reduction in resolved service outages.
  • Provided real-time service updates to customers, decreasing escalation cases by 38%.
  • Streamlined the cable routing process in Chicago which reduced labor hours by 76% and saved the company 13 annually.
  • Reduced installation errors by implementing a step-by-step checklist for the team, leading to a 28% drop in post-installation service calls.
  • Reduced downtime for QuickBooks during outages by performing essential diagnostics and component replacements in under 2 hours.
  • Resolved product issue through consumer testing.

Affiliations

  • Computer Networking and Telecommunications Program at program
  • Technical Education in Telecommunications from Meridian, process
  • Cisco Certified Network Associate (CCNA) Certification
  • National Cable Television Cooperative (NCTC)
  • Lions Club
  • Alliance for Telecommunications Industry Solutions (ATIS)
  • BICSI (Building Industry Consulting Service International)
  • Certified Premises Cabling Technician (CPCT), 2024
  • Freemason
  • International Brotherhood of Electrical Workers (IBEW)

Certifications

  • Fiber Optics Technician – Outside Plant (FOT-OSP)
  • National Cable Television Institute (NCTI) Service Technician Certification
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Specialist in Communication and Cabling (SCC)
  • Certified Installer of Structured Cabling Systems (CISCS)
  • ServSafe
  • Network Essentials from SCTE
  • Fiber Optics Installer Certification (FOIC)

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