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Skills

  • Cable routing optimization
  • Installation efficiency improvement
  • Adverse weather repairs
  • Problem resolution
  • Relationship development
  • Cost-efficient installation techniques
  • Organization
  • Safety practices
  • Customer service excellence
  • Business operations

Work Experiences

  • Assisted with the design phase of a Salesforce deployment.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved results within the past year.
  • Carried out complex multi-room installations.
  • Addressed outages caused by adverse weather.
  • Diagnosed and resolved complex integrated customer issues for voice, data, VoIP, and CTI application implementation, add-on, maintenance, and support.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with procedure customers to determine their needs and deliver metric service.
  • Collaborated directly with product designers to ensure networking hardware compatibility with new software applications.
  • Completed calls in under two years.

Summaries

  • Achieved high service performance.
  • Collaborative technician.
  • Strengths in strategic planning and process improvement backed up by Mental Health training.
  • Residential Cable Technician is a multi-talented Residential Cable Technician who is consistently rewarded for planning and operational improvements.
  • Recognized for outstanding customer service.
  • Committed to quality and reliable service.
  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Expert in setting up and troubleshooting equipment.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative, solution-focused technician who excels at working cross-functionally to provide exceptional service across Portland through best practices.

Accomplishments

  • Passed all quality assurance checks on 13 installations within residential buildings with 20% accuracy.
  • Successfully installed and maintained 8 feet of coaxial cable in residential projects, ensuring uninterrupted network service for 5 clients.
  • Provided real-time service updates to customers, decreasing escalation cases by 38%.
  • Installed over 18 network devices at client residences, driving a 16% increase in first-time installation success.
  • Reduced installation errors by implementing a step-by-step checklist for the team, leading to a 28% drop in post-installation service calls.
  • Achieved a 34% reduction in service calls by implementing improved cable installation standards and preventive maintenance protocols.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Performed cable testing and troubleshooting, leading to an overall increase of 41% in service reliability in the Columbus region.
  • Authored technical documentation for installation best practices that increased team productivity by 39%.
  • Trained 5 new technicians on safe handling of network equipment, improving team efficiency by 59%.

Affiliations

  • Communications Workers of America (CWA)
  • American Medical Informatics Association
  • Society of Women Engineers
  • American Marketing Association
  • Certified Premises Cabling Technician (CPCT), 2024
  • Association of Information Technology Professionals
  • Occupational Safety and Health Administration (OSHA) Safety Training, program
  • Freemason
  • National Apprenticeship Program with framework
  • Technical Education in Telecommunications from Meridian, process

Certifications

  • OSHA 10-Hour General Industry Certification
  • Project Management Professional (PMP)
  • Certified Fiber Optic Technician (CFOT)
  • Certified Installer of Structured Cabling Systems (CISCS)
  • Telecom Field Trainer Certification
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Copper Installation Technician
  • Basic Systems Technician (BST) Certification
  • National Cable Television Institute (NCTI) Service Technician Certification

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