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Skills

  • Weekly Payroll
  • Microsoft Office
  • Quick learner
  • Excellent communication
  • Product merchandising
  • Client needs assessment
  • Market trend analysis
  • Accounts payable/receivable
  • Sales goal setting
  • Customer retention strategies

Work Experiences

  • Used performance and framework report data to assess and improve operations in order to meet changing conditions and anticipated needs.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Collaborated with inventory teams to streamline stock management, reducing stock shortages by 60%.
  • Coordinated with marketing.
  • Boosted featured product sales by 44%.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Reduced inconsistencies in workflow while recruiting, interviewing, and hiring new employees.
  • Collaborated with inventory teams.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved results within several months.

Summaries

  • Aligned new employees with sales targets.
  • Achieved a 18% increase in customer retention.
  • Achieved record-breaking service performance in 2019.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Assistant Manager and Sales Associate committed to building high-impact teams through ongoing coaching and skill development, achieving record-breaking sales and service performance in 2023.
  • Assistant Manager focused on sales growth and customer satisfaction, optimizing cross-selling strategies that led to a 78% increase in complementary product sales. Expertise in CRM systems and customer loyalty program creation.
  • Accomplished Assistant Manager with a strong focus on team leadership, having onboarded and trained 17 new associates to exceed corporate goals. Proven history of improving store efficiency and reducing costs.
  • Collaborated on in-store product displays and promotions.
  • Adept at implementing in-store promotions.
  • Collaborated with teams to lower stock shortages by 51%.

Accomplishments

  • Guided
  • Solved
  • Developed
  • Consulted
  • Streamlined
  • Researched
  • Prepared
  • Monitored
  • Improved
  • Created

Affiliations

  • Affiliation with International Retail Managers’ Association (IRMA), focusing on team leadership and operational efficiency.
  • Active member of Sales Leadership Association, improving leadership skills specific to high-performance retail environments.
  • Member, National Retail Federation (NRF), actively participating in workshops on retail management strategies.
  • Participant in the 2024 Global Retail Summit, discussing emerging trends in e-commerce and in-store customer engagement.
  • Certified in Agile Retail Management from standard, applying adaptive strategies to fast-paced retail environments.
  • Certification in Sales Performance Analysis from category, focusing on analyzing and interpreting sales data and performance.
  • Member, American Management Association (AMA), attending team leadership and process improvement workshops.
  • Member of Professional Retail Selling Association, learning sales performance methods that impact key performance indicators.
  • Member, Association for Talent Development (ATD), applied in improving sales training programs.
  • Active participant in Retail Sales Excellence Forum, focusing on gaining new insights into customer experience improvements.

Certifications

  • Social Media Marketing Specialization - Tableau
  • HubSpot Inbound Sales Certification
  • Professional Selling Skills Certification - initiative
  • Certified Negotiation Expert (CNE)
  • Certified Professional in Inventory Management (CPIM)
  • Google Ads Certification 2018
  • Certified Retail Supervisor (CRS) – Cedar Works
  • Upselling Mastery Certification - Lakeside Partners
  • Certified Sales Leadership Professional (CSLP)
  • Retail Merchandising Certification - Brightline

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