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Skills

  • Team building
  • Method equipment
  • Behavioral assessment techniques
  • MS Office
  • Patient readmission reduction strategies
  • Multidisciplinary team collaboration
  • Collaboration with External Organizations
  • Operational improvement
  • Team management
  • Conflict resolution and mediation

Work Experiences

  • Oversaw the delivery of category project by process team, which resulted in framework.
  • Combined client feedback with condition assessments to lead emergency protocol revisions that shortened patient stabilization time.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to the modification of care plans.
  • Achieved an error-free record for 12 months.
  • Assisted in the design of therapeutic rooms and environments, resulting in a 69% decrease in patient anxiety related to the clinical setting.
  • Looked for industry trends on social media and through online sources.
  • Boosted first-time patient satisfaction by 15%.
  • Combined client feedback with condition assessments.
  • Analyzed interventions post-crisis.

Summaries

  • Accomplished in reducing client incidents and improving overall staff response times through a precise model of behavioral crisis intervention adopted facility-wide.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Accomplished Lead Behavioral Health Technician with 15 years of experience in behavioral health, noted for reducing patient readmission rates by 84% through innovative treatment plan evaluations.
  • Collaboratively modified treatment plans with clinical staff.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Coordinated daily programming.
  • Contributed to a 43% decrease in restraint use.
  • Adept at facilitating therapeutic activities.
  • Adept at integrating external care providers.
  • Within Healthcare, senior Lead Behavioral Health Technician and outstanding performer in quality assurance and client relations.

Accomplishments

  • Assisted in the transition of 18 patients from inpatient to outpatient services, ensuring continuity of care and reducing hospital readmission rates by 67%.
  • Collaborated with team of 15 in the development of system.
  • Effectively managed stressful, high-risk situations using crisis intervention skills, reducing the need for physical restraints by 51%.
  • Contributed towards 11 engagement strategies that led to the improvement of sobriety maintenance rates of 76% after several months.
  • Streamlined the intake assessment process, cutting patient wait times by 44% and improving patient experience scores.
  • Evaluated the outcomes of individualized behavior plans, leading to implementation adjustments that improved patient compliance by 60%.
  • Used EMR software to maintain accurate patient records, improving documentation accuracy by 36% and expediting care decisions.
  • Increased departmental efficiency by 15% through the implementation of streamlined crisis intervention and patient de-escalation processes.
  • Co-led daily CBT (Cognitive Behavioral Therapy) groups, resulting in a 39% improvement in group participants' emotional regulation skills.
  • Documented and resolved category which led to standard.

Affiliations

  • Society for the Exploration of Psychotherapy Integration (SEPI)
  • National Association of Social Workers
  • American Association for Marriage and Family Therapy (AAMFT)
  • National Board for Certified Counselors (NBCC)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • American Association of Psychoanalytic Clinical Social Workers (AAPCSW)
  • National Association of Behavioral Health (NABH)
  • International Council of Nurses
  • Crisis Intervention Team (CIT) International
  • Society of Human Resource Management

Certifications

  • Certified Youth Behavioral Health Specialist (CYBHS) – 2020, process
  • Certified Case Manager (CCM), procedure, 2017
  • Applied Suicide Intervention Skills Training (ASIST) – Phoenix, 2023
  • Certified Trauma Support Specialist (CTSS) – Meridian
  • Certified in Suicide Prevention (QPR – Question, Persuade, Refer) 2021, Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • CompTIA Security+
  • Certified Personality Disorder Treatment Specialist (CPDTS) – Lakeside Partners
  • Certified Crisis Intervention Specialist (CCIS) – method, 2024

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