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Skills

  • Patient advocacy and support
  • Peer mentoring system implementation
  • Patient care coordination
  • Clinical performance improvement
  • Proficiency in mental health documentation tools
  • Method equipment
  • Problem resolution
  • Relationship development
  • Electronic medical records (EMR) proficiency
  • Budgets

Work Experiences

  • Contributed to a 43% success rate increase.
  • Kept track of each patient on a daily basis.
  • Achieved a 68% decrease in restraint incidents.
  • Boosted first-time patient satisfaction by 15%.
  • Transported Jira to three years customer locations.
  • Contributed to greater family satisfaction scores.
  • Collaborated on the development of a data-tracking system.
  • Combined client feedback with condition assessments.
  • Assisted in the design of therapeutic rooms.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Adept at integrating external care providers into patient treatment plans, realizing 82% improvements in post-discharge care outcomes for high-risk clients.
  • With clients and families from various backgrounds, providing excellent counseling, rapport-building, and communication skills.
  • Achieved 82% improvements in patient engagement metrics.
  • Adept at designing training protocols on crisis de-escalation.
  • Contributed to overall safety.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborated with multidisciplinary teams.
  • Contributed to a 43% decrease in restraint use.

Accomplishments

  • Improved client engagement in group therapy that led to a 85% increase in peer-to-peer support and accountability.
  • Collaborated with team of 15 in the development of system.
  • Evaluated the outcomes of individualized behavior plans, leading to implementation adjustments that improved patient compliance by 60%.
  • Trained new Behavioral Health Technicians on trauma-informed care principles, leading to improved patient engagement and satisfaction by 77%.
  • Presented behavioral outcomes and suggestions at interdisciplinary meetings, resulting in a 69% increase in cross-department understanding of patient care needs.
  • Mentored a team of 18 Behavioral Health Technicians, fostering professional growth and contributing to a 63% staff retention rate.
  • Led a team of 14 Behavioral Health Technicians to implement care plans, increasing patient care efficiency by 76%.
  • Coordinated with external service providers to connect patients with community-based support, enhancing post-discharge success and resource access by 60%.
  • Contributed towards 11 engagement strategies that led to the improvement of sobriety maintenance rates of 76% after several months.
  • Managed patient cases in real-time using behavior analytics in a program wellness program, ensuring a 46% increase in positive behavioral interventions over 6 months.

Affiliations

  • Association for Addiction Professionals (NAADAC)
  • Behavioral Health Leadership & Performance Institute (BHLPI)
  • Lions Club
  • National Association of Behavioral Health (NABH)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • International Society for the Improvement and Teaching of Dialectical Behavior Therapy (ISITDBT)
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • American Psychological Association (APA)
  • Jaycees
  • Commission on Accreditation of Rehabilitation Facilities (CARF) Membership

Certifications

  • Certified Psychiatric Technician (CPT), metric
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Dialectical Behavior Therapy Professional (CDBT) – AIHCP, 2021
  • Certified Therapeutic Recreation Specialist (CTRS) - National Council for Therapeutic Recreation Certification (NCTRC)
  • Certified Child and Adolescent Trauma Professional (CATP) – Vantage, 2021
  • Certified Peer Support Specialist (CPSS) – framework
  • Registered Behavioral Technician (RBT) – process 2018

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