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Skills

  • Contract negotiation
  • Innovative Discount Models
  • Exclusive Partnerships with Golf Brands
  • Cross-functional collaboration
  • E-commerce platform optimization
  • Sales pipeline management
  • Digital marketing strategy
  • Customer relationship management (CRM) systems
  • Customer assistance
  • Business operations

Work Experiences

  • Achieved a 83% improvement in employee sales performance.
  • Analyzed competitor pricing data.
  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Performed troubleshooting and routine maintenance to keep equipment in top working order.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Boosted cross-promotional sales opportunities by $10 annually.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Collaborative Golf Sales Lead.
  • Achieved 50% retention growth.
  • Achieved 24% increase through CRM integration.
  • Golf Sales Lead with 6 years of successful stakeholder engagement and team leadership experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Friendly and eager to interact with guests of all ages in order to promote rides and attractions and create fun experiences.
  • Tasks are completed with minimal guidance.
  • Achieved a 67% increase in profit margins.
  • Achieved a 27% increase in profit margins by securing better supplier terms and optimizing discount strategies for premium golf products.
  • Achieved a 76% margin improvement.

Accomplishments

  • Boosted store-wide conversion rates by 16% through strategic and customer-centric sales floor layouts.
  • Partnered with regional golf pros to conduct exclusive demos, successfully improving trial-to-purchase conversion by 41%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 8 associates to exceed sales targets by 25% in a competitive market over the past year.
  • Collaborated with team of 11 in the development of process.
  • Delivered in-depth golf equipment training to sales staff, resulting in a 68% reduction in customer refund requests.
  • Drove team sales KPI performance to achieve 85% above target for 2016 in premium golf segments.
  • Spearheaded cross-functional events with premium golf brands, resulting in a revenue increase of $15 annually.
  • Improved customer satisfaction rates by 83% through personalized service and after-sale support.
  • Held weekly strategy meetings with the sales team, directly resulting in a 15% improvement in overall team productivity.

Affiliations

  • Golf Equipment Manufacturers' Association (GEMA)
  • Golf Digest Schools Accredited Instructors Network
  • Golf Industry Suppliers Association (GISA)
  • International Council of Nurses
  • Professional Golfers' Association (PGA) the Southeast
  • Sports Sales Alliance
  • National Association of Social Workers
  • American Marketing Association
  • Certified Merchandising Professional in Golf Retail
  • Toastmasters

Certifications

  • CompTIA Security+
  • TrackMan University Certified Professional - 2020
  • Google Analytics Certified Professional Tableau – 2020
  • Certified Sales Performance Manager (CSPM) – Brightline, 2017
  • Certified Digital Marketing Professional (CDMP) - Cedar Works 2019
  • Certified CRM Professional (CCRMP) Microsoft Excel - 2023
  • Predictive Buying and Seasonal Trends Certification - Workday - 2018
  • Certified Professional in Retail Merchandising Brightline - 2017
  • Golf Merchandiser of the Year Award Recipient - 2017 - Denver
  • Sports Equipment Distributors Association (SEDA) Certification in Product Strategy

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