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Skills

  • Process improvement
  • Decision-making acceleration
  • Quality Assurance (QA) Testing
  • Operational improvement
  • Agile methodology
  • Database integration
  • Customer service
  • Data collection tool design
  • Supervision
  • Client Satisfaction Improvement

Work Experiences

  • Since the initial version, I've written highly maintainable, solid code for the Asana system, forming the core framework and receiving consistent praise from subsequent developers.
  • Oversaw software design and development across a multidisciplinary team to ensure that the client's requirements for functionality, timeliness, and performance were met.
  • Answered 15 calls per 18 months to help customers with their questions and concerns.
  • Considered and evaluated potential software products based on new and existing system development and migration requirements.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a reduction in respondent dropout rates by 75% %.
  • Achieved more granular data collection.
  • Achieved 78% more responses from mobile users.
  • Actively led negotiations with clients and stakeholders to define survey technical parameters, achieving a 68% increase in survey completion accuracy.
  • Automated repetitive survey tasks through the integration of ServiceNow, leading to project cost savings of $9 annually.

Summaries

  • Aligned technical implementation with strategic goals.
  • Costs were consistently reduced while profits were increased.
  • Adept at coordinating multiple complex survey projects.
  • Achieved 71% faster project deliverables.
  • German, Mandarin, and Portuguese development tools are among his specialties.
  • Adept at delivering high-impact surveys across multiple countries.
  • As a Senior Survey Programmer, developed standardized programming procedures that decreased manual errors by 19% and improved workflow efficiency across 14 projects.
  • Ascertained survey needs.
  • Achieved more accurate data results.
  • Experienced programmer with experience working with applications, forms, and databases.

Accomplishments

  • Reduced survey drop-out rates by 48% through the creation of adaptive designs tailored to respondent behavior and preferences.
  • Optimized large-scale data exports from multi-language surveys, reducing processing time by 15 hours and improving reporting efficiency.
  • Incorporated machine learning algorithms to streamline survey design, enhancing predictive accuracy by 42% leading to improved decision-making.
  • Designed and administered custom feedback surveys for sales, transforming user engagement rates by 44%.
  • Developed an interactive reporting suite for 5 global surveys, improving stakeholder visibility of data metrics by 26%.
  • Integrated automated quality checks into Microsoft Excel scripts, lowering survey errors by 61% and enhancing overall data integrity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 18 in the development of procedure.
  • Executed complex data merges of survey responses, reducing analyst workload by 48% and accelerating the reporting timeline.
  • Resolved 4 high-priority, time-sensitive issues within an international survey network, with a 50% boost in end-user satisfaction.

Affiliations

  • Rotary International
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Standard User Group
  • International Survey Research Association (ISRA)
  • Technology Leadership Council for Survey Platform Professionals
  • Statistical Society of metric
  • Google Cloud Certified - Professional Data Engineer
  • Association for Survey Research Organizations (ASRO)
  • Freemason

Certifications

  • Statistical Modeling in Python for Survey Programmers by Ironclad Systems
  • Certified in the Professional Use of Statistical Analysis Software (SPSS)
  • Certified Microsoft Power BI Data Analyst Associate
  • Certified in STATA for Data Collection and Analysis
  • Certified SAS Programmer by SAS Global Certification
  • Certified Public Accountant (CPA)
  • Survey API Integration and Programming Certificate by Vantage
  • Red Hat Certified Specialist in Automation (RHCSA) for Survey Science
  • R Programming for Data Science and Survey Programming (Coursera)
  • CompTIA Network+

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