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Skills

  • Call performance monitoring using Jira
  • Sales expertise
  • Retail store support
  • CRM
  • Retail materials management
  • Recordkeeping strengths
  • International sales support
  • Credit card processing
  • Warehousing functions
  • Report preparation

Work Experiences

  • Kept the standard and category areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Created and maintained a detailed database to develop promotional sales.
  • Customer service training processes were implemented and developed by me.
  • Collaborated with vendors to plan more than 12 daily pickups and weekly deliveries.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Contributed to $14 in annual store sales per 6 months.
  • Acquired 15 new customers, resulting in 12% revenue for the team.
  • In the top 17% of employees for successful coordinated.
  • Averaged 12 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.

Summaries

  • Dedicated to exceeding expectations and leading the team to success.
  • Worker with a strong understanding of method organization and framework product issues.
  • Fluent in German. Personable and professional communicator.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Customer Service Representative with 12 years of retail experience in fast-paced, team-oriented environments.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Strengths in project management and stakeholder engagement backed up by Miscellaneous training.
  • Competent Call Assistant with a desire to exceed sales targets and establish long-term customer relationships.

Accomplishments

  • Implemented strategies for de-escalation during peak periods, leading to a 27% decrease in negative feedback from clients.
  • Provided expert guidance to over 3 users on category, translating into a 37% increase in system adoption.
  • Led a cross-functional team to enhance customer calling experience, improving first-call resolution rates by 43%.
  • Deliberately engaged with VIP clients, ensuring their priorities were met, and boosting VIP retention by 16%.
  • Consulted with engineering teams to escalate and solve recurring technical problems, reducing service downtimes by 35% on average.
  • Successfully handled high-pressure customer complaints by applying effective de-escalation techniques, resulting in category.
  • Handled and responded to over 7 customer concerns weekly, consistently achieving resolution within the past year.
  • Assisted with implementing a new ticketing system, reducing response times by 55% and improving overall call handling efficiency.
  • Utilized strong organizational skills to handle concurrent tasks, leading to a 18% improvement in operational efficiency.
  • Scheduled team shifts across Chicago locations, ensuring 64% coverage, and reducing missed calls by 76% during peak hours.

Affiliations

  • International Institute of Business Analysis (IIBA)
  • Freemason
  • International Customer Management Institute (ICMI)
  • Project Management Institute (PMI)
  • National Business Education Association (NBEA)
  • Customer Experience Professionals Association (CXPA)
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Society for Human Resource Management (SHRM)
  • American Association of Inside Sales Professionals (AA-ISP)

Certifications

  • Salesforce Certified Service Cloud Consultant
  • Certified Public Accountant (CPA)
  • Certified Customer Service Specialist (CCSS)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Salesforce
  • CompTIA Security+
  • Certified Sales Associate (CSA) through Vantage
  • Certified Customer Insights Analyst
  • Google Voice and Call Monitoring Certification

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