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Skills

  • Content review and quality control
  • Fluency in industry-specific terminology
  • Cross-team collaboration on innovation in captioning tools
  • Compliance with data security and confidentiality protocols
  • Extensive experience with metric
  • Communications
  • Ability to catch errors
  • Relationship development
  • Regulatory compliance
  • Advanced knowledge of initiative

Work Experiences

  • Adhered to local language subtitling preferences.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 50% reduction in post-production time.
  • Double-checked completed work for spelling, grammar, punctuation, and formatting errors.
  • Was in charge of maintaining a computer filing system that allowed me to save, retrieve, and update completed program documents.
  • Captioned daily news broadcasts using Asana, improving the viewer experience and supporting adherence to FCC guidelines.
  • Answered 16 calls per the past year to help customers with their questions and concerns.
  • Used HubSpot to prepare reports, correspondences, and other required documentation.
  • Aided in the implementation of AI-enhanced captioning systems, resulting in a 20% increase in transcription speed without compromising quality.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved 42% accuracy in transcriptions.
  • Achieved a 79% improvement in caption clarity and synchronization by implementing a team-wide quality control process, enhancing viewer experience across Tableau.
  • With 6 years of experience, I am an accurate word processor.
  • Extensive knowledge of converting data from paper to digital formats.
  • Consistently delivered 98%+ accurate captions.
  • Collaborative Captionist with 11+ years of experience working with event producers to caption presentations, ensuring inclusivity and accessibility for all attendees.
  • Within Miscellaneous, senior Captionist and outstanding performer in team leadership and budget management.
  • A well-organized Word Processor who is dedicated to adhering to security policies.
  • Adept at utilizing advanced speech-recognition technologies.

Accomplishments

  • Successfully captioned complex technical webinars for Miscellaneous clients, consistently meeting 99% accuracy while incorporating industry-specific jargon.
  • Improved transcript delivery times by 57% through process streamlining, while maintaining over 61% caption accuracy.
  • Optimized the captioning process for live streams, resulting in an overall efficiency improvement of 60% for finance.
  • Coordinated with program to ensure that all video content produced in 2024 was captioned accurately and delivered within the deadline.
  • Consistently utilized program to edit captions and sync them across various video content formats, ensuring high-level quality control.
  • Received President's Club in recognition for maintaining over a 23% accuracy on 16 projects consistently ahead of deadlines.
  • Provided oversight for captioning of high-volume content, leading to a 65% increase in overall client satisfaction tied to accessibility initiatives.
  • Key contributor in drafting standardized guidelines for real-time captioning in Miscellaneous environments, improving caption quality across 6 broadcasts.
  • Worked with software engineers of procedure to test and refine captioning algorithms, reducing error rates by 46%.
  • Worked directly with clients to refine captioning services for niche video content, raising client satisfaction scores by 80% through tailored solutions.

Affiliations

  • Lions Club
  • Specialist in Accessible Video Technologies (SAVT) as certified by Northwind
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Global Alliance of Speech-to-Text Institutes (GASTI)
  • Advisor for the Accessibility Initiatives Board of framework 2017
  • American Marketing Association
  • Association of Information Technology Professionals
  • WCAG Accessibility Network Contributor
  • World Federation of the Deaf (WFD)

Certifications

  • Salesforce
  • Certificate in Live Event Captioning Technologies - Beacon Labs
  • CompTIA Security+
  • Certified Professional Real-Time Captioner (CPRC) - Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • STTR (Speech To Text Reporting) Certification - Cedar Works
  • First Aid/CPR Certified
  • Certified Stenographic Captioner (CSC) - NCRA
  • Certified Live Captioning Professional - framework
  • Apple Certified Associate (ACA)

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