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Skills

  • High-volume data processing
  • Customer service
  • Training and development
  • Identifying Financial Trends for Future Planning
  • Process improvement
  • Data entry
  • Relationship development
  • Time management
  • Mail handling
  • Problem resolution

Work Experiences

  • Contributed to 82% fewer discrepancies.
  • Achieved a 73% reduction in follow-up emails.
  • Achieved this within 2016.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Achieved savings during fiscal year 2016.
  • Amended financial aid documents.
  • Created and maintained filing systems for financial aid applications.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Assisted over 8 students each semester with financial aid applications, ensuring 100% compliance with federal and state regulations.
  • Compiled a monthly report on loan default rates.

Summaries

  • Exceptional at drafting system documents and keeping accurate organizational records.
  • Collaborated with interdepartmental units.
  • Audited and updated records meticulously.
  • Versatile Financial Aid Student Worker with workflow optimization knowledge and strong client relations abilities.
  • Financial Aid Student Worker is a multi-talented Financial Aid Student Worker who is consistently rewarded for planning and operational improvements.
  • Extensive experience in method office administration and related positions.
  • Hands-on professional with data analysis and workflow optimization abilities.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Collaborated with sales to streamline financial aid processes.
  • Assisted over 16 students each semester.

Accomplishments

  • Established new verification checklists that helped reduce missing documentation and decreased follow-up file reviews by 48%.
  • Processed loan requests for 7 students, ensuring compliance with federal and state guidelines and reducing errors in documentation.
  • Collaborated with team of 13 in the development of program.
  • Designed and implemented monthly workshops for students to navigate common financial aid concerns, increasing participation rates by 84%.
  • Successfully assisted in the distribution and approval of over 9 financial aid packages, ensuring adherence to both federal and state regulations.
  • Collaborated with the compliance team to ensure up-to-date knowledge and training on changing federal aid regulations, maintaining a 57% audit compliance rate.
  • Authored step-by-step guides for students to navigate the FAFSA application process, reducing counseling requests by 67% over 2021.
  • Coordinated with external scholarship providers to verify award compatibility with federal aid programs, reducing student award conflicts by 19%.
  • Collaborated closely with the student services department to assist 4 students with meeting their financial aid deadlines, improving compliance rates by 45%.
  • Supported the verification of student financial aid forms using system, contributing to timely processing for over 8 applicants weekly.

Affiliations

  • Jaycees
  • Association for Computing Machinery
  • International Public Financial Management Association (IPFMA)
  • International Council of Nurses
  • National Education Association (NEA) - College Financial Stakeholder
  • Phi Theta Kappa Honor Society - Financial Aid Committee
  • University Scholarship and Aid Committee
  • Higher Education Consultants Association (HECA)
  • Beta Alpha Psi (Financial Information Honor Society)
  • Coalition of State University Aid Administrators

Certifications

  • Student Engagement and Retention Strategies in Financial Aid Certification
  • Certified Student Support Specialist for Financial Aid – Vantage
  • Student Counseling and Communication Skills in Financial Aid Certification
  • Certified Federal Financial Aid Counselor (CFAC)
  • Advanced Budget Management in Financial Aid – Beacon Labs
  • National Association of Student Financial Aid Administrators (NASFAA) Certified Financial Aid Administrator® (CFAA)
  • CompTIA Security+
  • Certified Compliance and Ethics Professional (CCEP)
  • Certified Business Analysis Professional (CBAP)
  • Financial Aid Administrative Capability Training Certification

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