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Skills

  • Auditing Student Financial Accounts
  • Conflict resolution
  • Process improvement
  • Cross-functional collaboration
  • MS Office
  • Problem-solving
  • Operational improvement
  • Sensitive information handling
  • Appointment Scheduling Efficiency Improvement
  • Team building

Work Experiences

  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Adhered to institutional and federal guidelines.
  • Addressed common questions for grant recipients.
  • Contributed to a seamless federal audit review.
  • Contributed to a yearly reduction in processing errors by 36%.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Advanced the use of digital applications in the financial aid office.
  • Assisted over 8 students with financial aid applications.
  • Created and maintained filing systems for financial aid applications.
  • Kept track of how much framework supplies were being used and contacted vendors to place new orders.

Summaries

  • Flexible Financial Aid Student Worker with 12 years of experience in procedure office environments.
  • Adept at cross-functional collaboration.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Uses cross-functional collaboration and vendor management skills to run an efficient office.
  • Extensive experience in method office administration and related positions.
  • Within Miscellaneous, senior Financial Aid Student Worker and outstanding performer in budget management and workflow optimization.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and procedure writing, are all assets.
  • Collaborated with interdepartmental units.

Accomplishments

  • Reduced appointment scheduling times for financial aid consultations by implementing an efficient, web-based booking system, increasing meeting capacity by 84%.
  • Advised and educated students on federal grant and loan options, helping 17 students successfully navigate the financial aid process and secure funding.
  • Developed a workflow improvement strategy that reduced the processing backlog for loan applications by 53% within the first 15 months.
  • Utilized standard to track and update student aid eligibility and disbursements, improving accuracy and reducing errors by 85%.
  • Assisted in developing a student and staff training module to streamline financial aid disbursement procedures, leading to a 52% improvement in process understanding.
  • Established new verification checklists that helped reduce missing documentation and decreased follow-up file reviews by 48%.
  • Collaborated with team of 13 in the development of program.
  • Documented and resolved standard which led to procedure.
  • Collaborated with the admissions office to verify and audit 5 student enrollment records, reducing discrepancies in financial aid qualifications by 72%.
  • Reviewed and corrected student financial aid documentation, reducing average case processing time by 82%.

Affiliations

  • Higher Education Consultants Association (HECA)
  • International Public Financial Management Association (IPFMA)
  • Association of Information Technology Professionals
  • Municipal Treasurer's Association of the United States and Canada (MTA)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • First Generation College Student Support Organization
  • Project Management Institute
  • Student Loan Servicing Alliance (SLSA)

Certifications

  • Certified Student Information Systems Specialist (CSISS) – Asana
  • Advanced Budget Management in Financial Aid – Beacon Labs
  • Certified Student Support Specialist for Financial Aid – Vantage
  • Certified Compliance and Ethics Professional (CCEP)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Fundamentals of Financial Aid (FSA) – Department of Education
  • Non-Negotiable Federal Financial Aid Compliance Training – 2024
  • Certified Business Analysis Professional (CBAP)

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