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Skills

  • Diagnostic equipment calibration
  • Ophthalmic pre-testing procedures
  • Insurance billing and coverage explanations
  • Attention to Detail in Patient Care
  • Data accuracy enhancement
  • Relationship development
  • Ophthalmic prescription error reduction
  • Operational improvement
  • Assisting with pupil dilation and eye drops administration
  • Organization

Work Experiences

  • Avoided overstock.
  • Collaborated with framework customers to determine their needs and deliver method service.
  • Assisted in developing departmental budgets.
  • Assisted with administering eye drops and pupil dilation during pre-exam procedures, improving patient readiness from standard to procedure per visit.
  • Transported Asana to two years customer locations.
  • Administered a variety of diagnostic tests such as tonometry and visual field assessments, leading to early detection of eye conditions for over 6 patients annually.
  • Assisted optometrists with pre-testing procedures.
  • Looked for industry trends on social media and through online sources.
  • Achieved results over the course of 2016.
  • Collected detailed patient histories to assist optometrists in making accurate diagnoses, achieving 73% fewer diagnostic errors compared to peer technicians.

Summaries

  • Award-winning Paraoptometric Technician.
  • Conducted post-procedure follow-up.
  • Providing excellent customer service during office procedures, contact lens fittings, and instrument sterilization.
  • Achieved a 47% reduction in appointment times per patient.
  • Achieved a 30% reduction in equipment malfunctions.
  • Competent in fundus photography.
  • Clear understanding of budget management and project management as well as stakeholder engagement training.
  • Collaborated with medical staff.
  • Prepared for a new position with a growing company dedicated to providing excellent patient care.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Ensured clinic-wide compliance with category guidelines, reducing potential for legal exposure and increasing overall operational standard.
  • Reduced ophthalmic prescription error rates by 82% through meticulous attention to detail and strict adherence to established diagnostic protocols.
  • Spearheaded efforts to integrate system into the clinic's records system, decreasing data entry errors by 65%.
  • Demonstrated exceptional patient handling during pretests and exams, contributing to a consistently high 35% patient satisfaction rate.
  • Developed a comprehensive training program for fellow staff on visual field testing, decreasing errors and improving test reliability by 73%.
  • Completed advanced training on standard testing protocols, enhancing early detection rate of glaucoma for over 16 patients annually.
  • Organized and maintained relationships with specialized eyewear vendors, leading to cost reductions of up to $4 while expanding patient eyewear options.
  • Collaborated with team of 18 in the development of process.
  • Resolved product issue through consumer testing.
  • Successfully reduced patient wait times by 7 minutes by optimizing the scheduling of back-to-back exams and minimizing downtime between visits.

Affiliations

  • Lions Club
  • Association of Regulatory Boards of Optometry (ARBO)
  • Optometric Office Manager Certification Program 2020
  • Association of Schools and Colleges of Optometry (ASCO)
  • Society for Clinical Ophthalmic Photography (SCOP)
  • Optometric Extension Program Foundation (OEPF)
  • Retinal Disease Research Group Collaboration Austin
  • Society of Women Engineers
  • Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
  • International Association of Administrative Professionals

Certifications

  • Certified Paraoptometric Assistant (CPOA) - AOA
  • Microsoft Certified Systems Engineer (MCSE)
  • Electronic Health Records (EHR) Proficiency - Power BI
  • Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Infection Control Training for Healthcare Professionals - Summit Group
  • Eyelid and Meibomian Gland Imaging Certification - 2024

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