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Skills

  • Staff performance evaluation
  • Communicate with hatchery staff
  • Staff supervision
  • Staff development plans
  • Staff development and supervision
  • Staff performance management
  • Staff training
  • Staff assistance
  • Direct care staff oversight
  • API Healthcare ActiveStaffer

Work Experiences

  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Entered customer interaction details into Salesforce to track requests, document problems, and record solutions offered.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Contributed to $14 in annual store sales per one year.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.

Summaries

  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate initiative systems is one of my specialties.
  • Very knowledgeable about Salesforce, as well as framework competitors and offerings.
  • Hardworking Courtesy Staff with 10 years of telecommuting experience meeting customer needs.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • HubSpot expert with experience in project management services.
  • Clear understanding of budget management and team leadership as well as data analysis training.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to metric regulations and category department guidelines.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Reduced complaints related to store policies by 17% by effectively communicating updates and ensuring customer understanding.
  • Developed a troubleshooting guide for common customer inquiries that improved handling efficiency by 43% across all teams.
  • Collaborated in building a cross-department training initiative that resulted in a 60% decrease in overall employee onboarding time.
  • Helped manage seasonal promotional events, aiding in a 74% growth in foot traffic over the one year.
  • Resolved product issue through consumer testing.
  • Maintained a 17% rating in customer handling by consistently resolving issues promptly and ensuring all policies were followed correctly.
  • Earned President's Club for exceptional customer service response within the first 8 months of employment.
  • Supported the reopening of Boston after renovation, maintaining a 60% increase in customer foot traffic compared to pre-remodel data.
  • Trained 9 co-workers on new customer service techniques, resulting in a 84% improvement in overall customer satisfaction ratings.
  • Played a key role in reformatting the rewards system that resulted in a 31% spike in customer engagement over 18 months.

Affiliations

  • Leadership in Energy and Environmental Design (LEED) Certification
  • Society of Event Management Professionals
  • National Safety Council (NSC)
  • Event Planning Certification Council (EPCC)
  • Customer Experience Professionals Association (CXPA)
  • Association for Computing Machinery
  • Retail Industry Leaders Association (RILA)
  • Certified Professional in Customer Experience (CPCE)
  • Certified Store Operations Professional (CSOP)
  • Certified in Customer Service Leadership

Certifications

  • CompTIA Security+
  • Customer Loyalty and Retention Certification - HubSpot, 2023
  • Event Management Certificate - 2023, initiative
  • Certified Customer Service Trainer (CCST) - standard
  • Certified Cash Handler - Retail Banking Academy
  • Certified Retail Operations Specialist (CROS)
  • Salesforce Certified Sales Representative, 2024
  • Basic Emergency Response Training Certification, 2016
  • ServSafe
  • Salesforce

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