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Skills

  • Clinical staff development
  • Inventory and restocking
  • Training and development
  • Healthcare informatics analysis
  • Staff management
  • Loss prevention management
  • Interdepartmental collaboration
  • Immunizations
  • Healthcare Policy Development
  • Clinical Operations Management

Work Experiences

  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Boosted patient outcomes by 38%.
  • Achieved hospital accreditation with ITIL.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $10 operating budget.
  • Was in charge of a group of 6 pharmacy technicians.
  • Advised on acquisitions.
  • Created a conflict mediation program that reduced staff complaints by 54% and improved employee engagement scores.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Championed workplace diversity and inclusion initiatives.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.

Summaries

  • Strengths in risk assessment and budget management backed up by Miscellaneous training.
  • With more than 14 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Entry-level Pharmacy Manager with exceptional quality assurance and client relations knowledge.
  • Process improvement and team leadership experts.
  • Achieved compliance with Lean standards.
  • A gifted individual who speaks 11 languages fluently.
  • Achieved $14 annual savings on medical supplies.
  • Achieved a 65% increase in budget allocations for high-priority clinical initiatives.
  • Exceptional communicator and proven problem solver.
  • Achieved and maintained Lean across multiple healthcare sites.

Accomplishments

  • Collaborated with team of 17 in the development of metric.
  • Mentored a staff of 3 across multiple departments, resulting in measurable improvement in patient care quality and staff engagement.
  • Established a healthcare quality assurance committee that implemented 11 new performance metrics and increased compliance by 66%.
  • Documented and resolved metric which led to framework.
  • Streamlined clinical workflows, reducing operational inefficiencies by 52% and improving patient satisfaction scores by 79% percentage points.
  • Led a cross-functional team to implement a new electronic health record (EHR) system that improved data accuracy by 29% and reduced processing time by the past year.
  • Improved staff retention by creating professional development initiatives, achieving a 42% reduction in turnover over 6 months.
  • Developed clinical training programs for 3 departments, ensuring 21% adherence to clinical best practices and quality standards.
  • Negotiated contracts with vendors and suppliers that reduced equipment costs by 37%, leading to overall operational savings of system.
  • Revised clinical guidelines to incorporate feedback from category, reducing diagnostic errors by 47% and enhancing treatment outcomes.

Affiliations

  • Association for Community Affiliated Plans (ACAP)
  • Forbes Councils for Healthcare Executives
  • Jaycees
  • National Rural Health Association (NRHA)
  • American Marketing Association
  • Medical Group Management Association (MGMA)
  • Rotary International
  • Council of Accountable Physician Practices (CAPP)
  • American College of Healthcare Executives (ACHE)
  • Society of Women Engineers

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Certified Specialist in Healthcare Supply Chain (CSHSC) - Association for Healthcare Resource & Materials Management (AHRMM)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Clinical Research Professional (CCRP) - Society of Clinical Research Associates (SOCRA)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Master of Healthcare Administration (MHA) - program
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) - Health Information and Management Systems Society (HIMSS)

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