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Skills

  • Customer assistance
  • Conflict resolution skills
  • Liquor law compliance
  • Inventory management
  • Payment collection
  • Cash drawer management
  • Maintaining store appearance
  • Cash register skills
  • Inventory control
  • Process optimization

Work Experiences

  • Assessed and recommended staffing adjustments during high-traffic events, leading to a 51% smoother operational flow.
  • Achieved high customer satisfaction scores for 2016.
  • Collaborated with the security team.
  • Achieved resolution without escalation.
  • Achieved zero accounting discrepancies.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Achieved a 58% improvement in customer satisfaction.
  • Used QuickBooks to create and submit end-of-shift reports.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Served the needs of more than 4 customers in a busy standard environment.

Summaries

  • Increased sales in the past by promoting current deals.
  • Friendly cashier with over 13 years in the retail industry.
  • Dedicated Exit Booth Agent with 2 years of customer payment collection experience.
  • Within Miscellaneous, senior Exit Booth Agent and outstanding performer in cross-functional collaboration and performance reporting.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • When assisting customers with requests and meeting special needs, she is cheerful.
  • With a commitment to efficiency and accuracy, I am skilled at performance reporting.
  • Exit Booth Agent with extensive knowledge of retail operations.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.

Accomplishments

  • Handled 18 customer transactions daily while maintaining error-free financial reporting, contributing to a 21% increase in accuracy.
  • Reduced transaction processing errors by refining financial reporting procedures, ensuring 22% error-free departmental reports.
  • Applied company policies effectively during service peak hours, reducing wait times and increasing overall customer throughput by 47%.
  • Trained and mentored 17 junior staff in operational policies and procedures, reducing onboarding time by 21%.
  • Maintained strict adherence to all financial security measures, resulting in 12 months of zero financial discrepancies.
  • Collaborated with team of 5 in the development of system.
  • Forecasted potential service bottlenecks and proactively mitigated operational delays, resulting in a 26% reduction in downtime.
  • Resolved product issue through consumer testing.
  • Actively participated in process reviews and recommended changes, decreasing average wait time by 13 minutes across all shifts.
  • Managed the booth’s financial records with consistent 71% accuracy, ensuring end-of-day balances matched financial reports.

Affiliations

  • Bilingual Customer Service Association
  • Association for Computing Machinery
  • Fraud Prevention Institute
  • Society of Business Administration - Associate Member
  • American Payment Systems Association
  • International Council of Nurses
  • Transportation Security Administration Professional Network
  • International Association of Customer Contact Professionals
  • Lions Club
  • Institute for Technology in Payment Solutions (ITPS)

Certifications

  • Certified Exit Booth Process Trainer
  • Apple Certified Associate (ACA)
  • Certified Financial Transaction Security Specialist
  • Certified Collaborative Team Player Award - 2021
  • Google Certified Professional Cloud Architect
  • Certified Junior Staff Supervision and Mentorship
  • Certified Customer Complaint Resolution Specialist
  • Customer Dispute Resolution Certification - Beacon Labs
  • Vehicle Inspection and Verification Certification
  • Certified Exit Booth Operator - Columbus

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