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Skills

  • Expert in quality assurance services
  • Product ordering
  • Upselling and cross-selling
  • Internal auditing
  • Workday sales management software
  • Bilingual in Mandarin
  • Results-oriented
  • Customer engagement strategies
  • Solution selling
  • Interpersonal communication

Work Experiences

  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Answered an average of 9 incoming customer calls on a daily basis.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Converted an average of 15 leads into paying customers per two years.
  • Achieved a 44% higher close rate.
  • Emphasized product features based on customer needs analysis.
  • Was in charge of a portfolio of 10 accounts with annual sales of $9.
  • Achieved a 77% improvement in overall revenue.
  • Was in charge of managing and recording all outbound telephone marketing leads.
  • Exceeded my sales goals by 15%.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Proven experience in anticipating objections and resolving problems.
  • Among his accomplishments is the creation of a standard app for use in the category industry.
  • Inside Sales Rep with 17 years of experience driving sales for framework organization who is outgoing and dependable.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Inside Sales Consultant is a talented multi-tasker who excels at balancing customer needs while also generating new sales.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Looking forward to bringing talent and leadership to a growing company with room for expansion.
  • High-achieving Inside Sales Consultant with a proven track record in sales and extensive Miscellaneous knowledge.
  • Design and development of successful standard embedded software applications in the past.

Accomplishments

  • Influenced account expansion by strategically employing cross-selling/upselling tactics during sales engagements, boosting individual average deal size by 64%
  • Nurtured relationships with 18 key accounts, increasing the retention rate by 67%, ensuring long-term business partnerships and recurring revenue.
  • Surpassed annual quota by 10%.
  • Collaborated with clients to identify key pain points and provide tailored solutions, leading to an overall customer satisfaction increase of 72%, enhancing long-term loyalty.
  • Partnered with cross-functional teams to initiate a customer feedback program, resulting in a refined approach to lead generation and conversion, achieving a 71% increase in closed deals.
  • Spearheaded the redesign of product demos to align with client needs, increasing adoption rates of key offerings by 59% in 2018.
  • Established new inbound funnel strategies that improved first-call close rates, achieving a 55% uptick in same-day deal closures.
  • Conducted in-depth sales training across sales teams, contributing to an average 18% improvement in team-wide sales performance metrics.
  • Performed detailed competitive analysis to guide sales presentations that resulted in a 77% increase in win rates versus competitors.
  • Introduced innovative time management techniques to balance inbound opportunities with proactive sales outreach, reducing lead response time by 8 hours.

Affiliations

  • Association for Talent Development (ATD) Membership
  • Saleshacker.com Contributor - 2018
  • Salesforce Certified Sales Consultant - 2019
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Society of Sales Engineers
  • Toastmasters International - Public Speaking Chapter in Portland
  • Sales Enablement Society
  • HubSpot Sales Partner Program

Certifications

  • Tableau Desktop Specialist Certification
  • Certified Protection Officer (CPO)
  • IBM Cloud Sales Specialist Certification
  • Inbound Sales Certification by HubSpot Academy
  • Certified Public Accountant
  • Certified CRM Professional (CRMCP) standard
  • First Aid/CPR Certified
  • Cyber Security Sales Foundation (from Cedar Works)
  • Customer Journey Mapping Practitioner Certification
  • Challenger Sale Essentials Training by Challenger Inc.

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