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Skills

  • Advanced scheduling and calendar management
  • Problem resolution
  • Regulatory compliance
  • Payment collection
  • Business operations
  • Organization
  • Appointment scheduling
  • Category equipment
  • First Aid/CPR
  • Handling escalated patient concerns

Work Experiences

  • Coordinated integrated care plans.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Explained treatment plans and payment options.
  • Coordinated data from 15 facilities.
  • Collaborated with cross-functional medical staff.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Cut average processing time for pre-authorizations in half.
  • Compared practices against industry standards.
  • Conducted monthly audits of care coordination procedures.
  • Achieved standard.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved patient throughput goals for metric.
  • Acted as a trusted liaison between patients and healthcare professionals.
  • Lead Patient Care Coordinator with 2 years of successful stakeholder engagement and team leadership experience.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • German is a second language for me.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Achieved results within two years through strategic oversight.
  • Achieved care goals for framework.
  • Patient Service Representative with extensive knowledge of framework.

Accomplishments

  • Introduced a standardized process for handling escalated patient issues, achieving a 75% faster resolution time.
  • Managed team performance reviews and corrective action plans, leading to a 85% improvement in overall team output.
  • Conducted monthly compliance audits, ensuring category% adherence to updated healthcare regulations and policies.
  • Led a team of 11 care coordinators, improving employee retention by 60% and boosting department performance.
  • Delivered healthcare-focused presentations to stakeholders, promoting patient care best practices and resulting in standard.
  • Initiated a department-wide project that reduced patient intake processing time by 47%, enhancing the patient experience.
  • Coordinated complex care plans across departments, resulting in reduced treatment delays and improved patient outcomes.
  • Reduced no-show appointment rates by 33% through proactive patient outreach and reminder scheduling enhancements.
  • Utilized data analysis tools to track patient care metrics, resulting in reduced missed appointments and higher patient satisfaction.
  • Implemented improvements to patient communication systems, leading to a 73% increase in patient response rates.

Affiliations

  • Society of Human Resource Management
  • Patient-Centered Primary Care Collaborative (PCPCC)
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • American Organization for Nursing Leadership (AONL)
  • Health Care Compliance Association (HCCA)
  • Society of Women Engineers
  • Association for Professional Healthcare Resource Management (APHM)
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • American Board of Medical Specialties (ABMS)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Medical Services Management (CPMSM)
  • Certified Health Information Technician (CHIT) - Brightline
  • Health Services Administration Certificate by initiative
  • Healthcare Revenue Cycle Specialist Certification (CRCS) by Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Health Information Management Technician (RHIT) Certification - Washington
  • Certified Clinical Documentation Specialist (CCDS) by Brightline
  • Cisco Certified Network Associate (CCNA)
  • ServSafe

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