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Skills

  • Crisis intervention strategies
  • Support group facilitation
  • Communications
  • First Aid/CPR
  • Organization
  • Case management software (e.g., 5)
  • Community partnership development
  • Cultural competency in diverse client populations
  • Psychosocial assessments expert
  • Skilled community-based case manager

Work Experiences

  • Collaborated with probation officers.
  • Addressed systemic barriers to services for marginalized communities through advocacy efforts, resulting in 63% increase in service accessibility.
  • Transported Jira to two years customer locations.
  • Achieved a 32% decrease in reported incidents of oversight.
  • Oversaw the delivery of system project by program team, which resulted in system.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved higher satisfaction rates among 16 minority group clients.

Summaries

  • Achieved successful case outcomes improvement by 38%.
  • Addressed complex health needs.
  • Client-centered Case Management Social Worker with a compassionate approach, known for achieving a 36% improvement in long-term client outcomes through motivational interventions.
  • Client-centered Case Management Social Worker.
  • Case Management Social Worker with 5 years of successful quality assurance and stakeholder engagement experience.
  • Adept at crisis intervention.
  • Achieved a 27% decrease in documentation errors.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Passionate about creating and facilitating programs that help underserved communities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated and built strong, effective partnerships between social services and local healthcare providers, improving client outcomes by 30%.
  • Collaborated with team of 9 in the development of system.
  • Designed and maintained strategic care plans for elderly and disabled clients, improving overall quality of life and decreasing home visits by 18.
  • Led community outreach initiatives to raise awareness of local social services, driving an increase in service utilization of 81% month over month.
  • Conducted comprehensive needs assessments for diverse populations, resulting in culturally competent care plans tailored to 10 clients' specific backgrounds.
  • Developed and implemented an advanced child protection training program, reducing oversight incidents by 50% over the course of one year.
  • Collaborated with local stakeholders to establish a resource distribution network, providing essential services to over 5 clients monthly.
  • Utilized a strengths-based approach in case management, leading to 66% of clients achieving independent living within several months.
  • Managed crisis intervention for vulnerable families, reducing emergency incidences by 46% through proactive support and advocacy.

Affiliations

  • Project Management Institute
  • National Organization of Forensic Social Work (NOFSW)
  • Association of Family and Conciliation Courts (AFCC)
  • Elder Care Referral Alliance
  • Jaycees
  • National Network to End Domestic Violence (NNEDV)
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • American Hospital Association (AHA) – Patient Care Management
  • Social Work Hospice and Palliative Care Network (SWHPN)

Certifications

  • Clinical Supervision in Social Work Certification - 2017
  • International Association of Trauma Professionals (IATP) Trauma-Informed Care Certification
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Trauma Professional (CTP)
  • Google Certified Professional Cloud Architect
  • Certified in Mindfulness-based Stress Reduction for Trauma Survivors
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hospice and Palliative Social Worker (CHP-SW)

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