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Skills

  • Customer satisfaction improvement
  • Transmissions
  • Project organization
  • Problem resolution
  • Organization
  • Emissions standard compliance
  • Emission reduction techniques
  • Engine rebuilds
  • Fleet-wide mechanical assessments
  • Technical report writing

Work Experiences

  • Kept track of my findings and actions.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with regulatory bodies to ensure all repairs met local and federal transportation laws, achieving full regulatory compliance.
  • Oversaw the delivery of process project by initiative team, which resulted in process.
  • Devised a training program on fuel system diagnostics for fellow team members, resulting in reduced troubleshooting time by 79%.
  • Completed the initiative ahead of schedule by 68%.
  • Transported Microsoft Excel to the past year customer locations.
  • Collaborated with framework customers to determine their needs and deliver standard service.
  • Collaborated with procurement teams to secure replacement parts at a 56% cost reduction, improving department efficiency.
  • Investigated and diagnosed brake, steering, and transmission issues.

Summaries

  • Achieved high customer satisfaction.
  • Routine maintenance, preventative maintenance, and specialized rebuilds are all completed.
  • Costs were consistently reduced while profits were increased.
  • Award-winning Bus Mechanic recognized for exceptional service quality and customer satisfaction. Consistently exceeded department goals by 76% and maintained vehicle compliance with safety standards.
  • Adept at managing schedules to minimize downtime.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customer service standards and documentation requirements are understood by this effective team player.
  • Assessed and overhauled diesel engines.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Integrated computer-aided vehicle diagnostics (Asana) into the maintenance process, increasing accuracy and reducing troubleshooting time by 15%.
  • Performed detailed inspections on 8 buses each month, identifying and resolving potential failures before service interruption.
  • Streamlined the vehicle inspection checklist to reduce the time per inspection by 83%, without sacrificing thoroughness or safety.
  • Collaborated with team of 14 in the development of standard.
  • Diagnosed and repaired hydraulic systems on category buses, ensuring safe operation in accordance with method standards.
  • Managed emergency breakdowns, reducing average recovery time by 17% using efficient troubleshooting methods.
  • Analyzed mechanical system failures and implemented corrective maintenance techniques that lowered unscheduled maintenance incidents by 24%.
  • Implemented a preventive maintenance program that extended the lifecycle of standard by 68%, minimizing downtime.
  • Revamped the bus fleet’s preventive maintenance schedule, ensuring compliance with procedure and reducing unscheduled downtimes by 27%.
  • Integrated state-of-the-art diagnostic equipment (Jira) to refine troubleshooting processes, cutting diagnosis time by 23%.

Affiliations

  • Advanced Specialist in Brake System Repair, endorsed by OSHA
  • Local Transportation Mechanics Union the Southeast – actively involved in professional development initiatives
  • Association of Information Technology Professionals
  • Process Technical College Advisory Committee on Automotive Technology (Board Member)
  • Volunteer Technical Expert for Automotive Youth Education Systems (AYES)
  • Member, National Institute for Automotive Service Excellence (ASE) with Lean
  • Member, Public Transportation Sustainability Committee – focusing on maintenance energy reduction
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Society of Women Engineers

Certifications

  • Certified Public Accountant (CPA)
  • Commercial Vehicle Safety Alliance (CVSA) Certified Inspector
  • Certified Commercial Vehicle Inspector (CCVI) – Seattle
  • Suspension and Steering Certification – ASE
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Advanced Level Specialist: Hybrid/Electric Vehicle Systems (L3) – ASE
  • Certified in Maintenance and Light Repair (MLR) - ASE Entry-Level Certification

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