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Skills

  • Customer satisfaction improvement
  • Problem resolution
  • Executive communication and reporting
  • Budget Management
  • Communications
  • Agile Product Management
  • Team building and leadership
  • Customer service
  • Project organization
  • Business operations

Work Experiences

  • Delivered high-value product plans across 12 regions.
  • Developed alternative production plans during supply chain disruptions, reducing delays in Microsoft Excel output by 33% despite external challenges.
  • Custom-designed automated dashboards.
  • Built a team of 6 individuals responsible for product planning and innovation initiatives for Power BI, achieving Employee of the Year in the process.
  • Collaborated with external vendors in category.
  • Championed the development of customizable market research frameworks.
  • Kept track of production progress in order to alert leaders to any issues.
  • Collaborated with cross-functional teams to ensure seamless execution of Jira launch, achieving $6 in revenue within the first 2 months.
  • Communicated with internal and external stakeholders to identify key risks and mitigate issues in planning for ServiceNow, ensuring smooth workflow across 16 projects.
  • Developed product lifecycle strategies.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved executive approvals for key ServiceNow strategy changes.
  • Product Planning Manager is a multi-talented Product Planning Manager who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Achieved 48% faster project completion.
  • In-depth experience liaising with line managers, negotiating logistics contract amendments, and preparing and revising warehouse plans are all things I'm proud to offer.
  • Well-versed in the use of Microsoft Excel to record data and generate reports.
  • Cross-functional collaborator who excels at identifying needs and developing effective solutions.
  • Proven ability to keep current on needs and meet supply demands by reviewing paperwork and consulting with teams.

Accomplishments

  • Identified and mitigated potential risks in product planning, leading to project success rates growing by 27%.
  • Developed and implemented a comprehensive product planning process, reducing time-to-market by 65%.
  • Drove cross-departmental product assessments that slotted into portfolio strategies and generated 49% better product positioning.
  • Collaborated with major suppliers as part of the planning process, improving resource procurement efficiency by 27%.
  • Increased overall product profitability by 76% by introducing cost control measures within production planning.
  • Orchestrated a high-level workshop with stakeholders across departments, resulting in a more cohesive GTM strategy and initiative.
  • Collaborated with finance to reallocate budgets, securing an additional $10 to accelerate the development lifecycle of Asana.
  • Formulated and implemented long-term product strategies that increased customer retention rates by 62% within 10 months.
  • Standardized product planning documents that improved internal clarity and reduced revision cycles by 85%.
  • Collaborated with team of 3 in the development of program.

Affiliations

  • Society of Women Engineers (SWE) program
  • Product Development and Management Association (PDMA)
  • International Institute of Business Analysis (IIBA)
  • Chartered Institute of Marketing (CIM)
  • The Design Management Institute (DMI)
  • Association of International Product Marketing (AIPM)
  • Institute of Product Leadership (IPL)
  • American Society of Safety Professionals
  • Scrum Alliance - Certified Scrum Product Owner standard
  • Professional Association for User Experience (UXPA)

Certifications

  • Strategic Market Research Certification by Ironclad Systems
  • CompTIA Security+
  • Project Management Professional (PMP) by category
  • First Aid/CPR Certified
  • CompTIA Network+
  • Digital Transformation Strategy Certification from process
  • Customer-Centric Product Management Certification by standard
  • Financial Forecasting and Budgeting for Product Teams by category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Experience Professional (CCXP) by CXPA

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