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Skills

  • Minor maintenance
  • Basic housekeeping duties
  • Administrative support
  • Escalating issues to management when necessary
  • Problem resolution
  • MS Office
  • Collaboration with concierge for better service delivery
  • Communications
  • Supervision
  • Operational improvement

Work Experiences

  • Anticipated high-volume guest flows.
  • Was in charge of all tasks delegated to me, including workflow optimization and client relations.
  • Coached colleagues on handling conflict scenarios.
  • Carried out unexpected duty shifts.
  • Assisted guests with room changes efficiently during peak seasons, leading to a 78% higher guest satisfaction rate.
  • Moved luggage, bags, and other items from cars, limos, and other vehicles, as well as the main lobby, to guest rooms.
  • Based on guests’ preferences.
  • Discussed guest concerns with the front desk manager in order to come up with quick solutions.
  • Assisted with training and supporting cross-department relations focused on enhancing overall guest interactions, specifically during busy category periods.
  • Assisted guests with room changes efficiently.

Summaries

  • Looking for a new job as a bellman at a hotel in Columbus.
  • Budget management in standard settings and client relations in workflow optimization settings.
  • Framework and process have a proven track record.
  • A true go-getter with a track record of providing exceptional service.
  • Accomplished Bellhop with strong organizational skills.
  • Communicative and team-oriented, with Power BI expertise.
  • Workday and Asana experts with exceptional interpersonal skills.
  • Achieved higher satisfaction rates.
  • Motivating leader who has built and managed program teams in the past.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.

Accomplishments

  • Recognized by management for consistently anticipating guest needs, leading to repeat bookings and personal mentions in 17 reviews on hospitality websites.
  • Performed safety checks on hotel premises, contributing to zero accidents/incidents being reported in 2017 and increasing guest confidence in their stay.
  • Used POS (Point of Sale) systems to accurately apply and allocate service charges for in-room dining and other amenities, proficiently error-free and saving 27% on billing revision time.
  • Implemented energy-efficient room delivery processes, contributing to the hotel's sustainability efforts, improving eco-rating scores by 29%.
  • Collaborated with management to escalate and resolve complex guest complaints, maintaining a 28% success rate in overall satisfaction scores.
  • Maintained exceptional professional appearance and demeanor while assisting guests, contributing to a 29% increase in positive online reviews over 2015.
  • Recognized for being the top performer in cross-department teamwork and guest accommodation within 2019, contributing to overall hotel service excellence awards.
  • Monitored and resolved guest feedback using the hotel's feedback tracking system, achieving a 65% improvement in survey results over several months.
  • Trained junior bellhops in guest service excellence and hotel safety protocols, improving team efficiency and safety compliance by 71%.
  • Handled high-volume check-ins with a calm and professional demeanor during peak times, reducing guest stress levels and improving occupancy efficiency by 62%.

Affiliations

  • Participant, Valet & Porter Services Efficiency Training Program (year)
  • Attendee, Annual Hotel Industry Service Excellence Conference (year)
  • Attendee, Conference on High-Volume Guest Management standard
  • Volunteer, Seasonal Hospitality & Travel Service Austin (year)
  • Adjunct Member, Guest Relations Excellence Group (year)
  • Attendee, Global Hospitality Conference Chicago (year)
  • Certification, Advanced Luggage Handling and Safety Procedures Meridian (year)
  • Member, Airport Hospitality Services Association (AHSA) (year)
  • Graduate, Hospitality Management Certification Program Raleigh (year)
  • Affiliated, Hotel Valet and Bell Service Mentorship Program (year)

Certifications

  • Professional Hospitality Bell Service Certification by initiative, 2021
  • Customer Service and Complaint Resolution Certificate by Salesforce, 2018
  • Microsoft Office Specialist (MOS)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Exceptional Customer Service Certification for Hospitality (Microsoft Excel, 2021)
  • Communication Strategies for Multicultural Guest Environment, Northwind, 2022
  • Onboarding & Training Program Implementation for Hospitality, Northwind, 2024
  • Hotel Property Management Systems Certification (PMS Training by process)
  • Certified Hospitality Housekeeping Executive (CHHE) by AHLEI

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