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Skills

  • NDCMedisoft
  • Siemens Soarian Financials
  • Customer service
  • Vendor relationship management
  • Problem resolution
  • Project organization
  • Data Integrity Assurance
  • Operational improvement
  • Cross-functional team collaboration
  • Team building

Work Experiences

  • Aligned workflows with Epic Phoenix.
  • Conducted detailed troubleshooting and triage for Epic Phoenix issues, reducing ticket resolution time by 50% compared to previous benchmarks.
  • Ensured that medical records and health information were accurate, complete, and secure.
  • Discovered new ways to improve the management of medical records.
  • Accelerated Epic Phoenix usability.
  • Went over the charts and highlighted any information that was missing or incorrect.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 17 hours.
  • Easily interacted and communicated with department personnel and the general public.
  • Championed Epic Phoenix upgrades from version category to process, cutting system lag by 40% and improving user satisfaction scores.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Accomplished Epic Phoenix Consultant with a proven record of reducing system errors by 73% and improving end-user efficiency through collaboration and tailored support.
  • Epic Phoenix Consultant is a multi-talented Epic Phoenix Consultant who is consistently rewarded for planning and operational improvements.
  • Achieved minimal downtime during deployment.
  • Consultant experienced in enhancing system performance.
  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Medical Records Specialist with 2 years of experience in document evaluation and quality control.
  • Epic Phoenix Consultant with 10 years of successful budget management and quality assurance experience.
  • Contributed to 47% audit success across multiple facilities.
  • Aligned technology solutions with clinical needs.
  • Broad knowledge of Epic Phoenix go-lives.

Accomplishments

  • Trained 4 new Epic Analysts on system configuration best practices, leading to consistent and standardized Epic Phoenix usage across teams.
  • Reduced end-user errors by 46% through tailored Epic Phoenix training and post-go-live support initiatives.
  • Collaborated with Epic superusers to enhance system usability, reducing average call center ticket resolution times by 7 minutes.
  • Developed real-time reporting dashboards for 16 departments, providing leadership with actionable insights into patient outcomes.
  • Resolved product issue through consumer testing.
  • Collaborated with IT and security teams to safeguard Protected Health Information (PHI) during the Epic Phoenix transition, achieving zero security incidents.
  • Implemented Agile project management techniques to ensure timely go-live for 5 hospital locations, reducing delays by 58%.
  • Mediated discussions between clinical staff and IT to ensure Epic Phoenix workflows were compliant with federal and HIPAA regulations.
  • Conducted system audit for Epic Phoenix, resulting in a 34% reduction in compliance risks and successful passing of external audits.
  • Developed and implemented a phased approach to Epic Phoenix upgrades, minimizing downtime and reducing overall project cost by 27%.

Affiliations

  • Epic Users’ Group (EUG)
  • National Association of Social Workers
  • Society for Health Systems (SHS)
  • Jaycees
  • Project Management Institute (PMI) Certified Professional
  • Regional Epic User Network (REUN)
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • National Association for Healthcare Quality (NAHQ) Membership
  • Certified Epic Consultant, 2019

Certifications

  • Healthcare Information Security and Privacy Practitioner (HCISPP)
  • Certified Data Management Professional (CDMP)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Epic Cache Database Administrator Certification
  • Agile Certified Practitioner (PMI-ACP)
  • Epic Care Everywhere Certification – Phoenix Interoperability
  • Project Management Professional (PMP) initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Epic ASAP Certification (for Emergency Department Workflow Integration)

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