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Skills

  • Project organization
  • Accounting systems and software
  • Cross-selling bank products
  • Adherence to Anti-Money Laundering (AML) compliance standards
  • 11 WPM typing speed
  • Team building
  • Relationship development
  • Cash handling accuracy
  • Loans
  • ATM troubleshooting

Work Experiences

  • Processed quarterly vault and ATM audits with a zero error rate.
  • Boosted client engagement.
  • Avoided delays at the beginning of business hours.
  • Acted as the first point of contact for ATM breakages and maintenance across 6 branches, facilitating swift technical solutions.
  • Followed all procedures involving financial and customer information to avoid possible data breaches and misuse.
  • Achieved Top Performer for excellence in customer satisfaction recovery.
  • Actively monitored and enforced anti-money laundering policies by adhering to CPA best practices, reducing incidents by 27%.
  • Was in charge of preparing, sorting, and distributing standard reports to the appropriate branches.
  • Achieved Excellence Award for surpassing monthly cross-selling goals by offering Adobe Creative Suite tailored to individual client needs.
  • Effectively reduced program errors by more than 16% using workflow optimization and data analysis.

Summaries

  • Accomplished in cross-selling and upselling banking products, consistently achieving Top Performer for surpassing monthly goals for Jira.
  • Dedicated to maintaining the highest levels of security and customer satisfaction while achieving aggressive sales goals.
  • Customer loyalty is increased by effectively resolving problems and processing transactions quickly.
  • Achieved 27% reduction in fraudulent activities by implementing industry-standard security protocols across multiple branches.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Achieved President's Club for exceeding monthly targets.
  • Accomplished in cross-selling and upselling banking products.
  • Clear understanding of budget management and risk assessment as well as data analysis training.
  • Achieved 83% reduction in fraudulent activities.
  • Answers all questions and concerns in a way that ensures customer satisfaction.

Accomplishments

  • Developed customized financial plans for key clients, improving satisfaction scores across 16 branches in 2023.
  • Documented and resolved metric which led to initiative.
  • Provided personalized financial advice to customers, resulting in an increase in user retention by 45% over several months.
  • Received top rating in annual compliance audit by rigorously applying AML and KYC policies, reducing compliance-related risks.
  • Resolved product issue through consumer testing.
  • Leveraged expertise in vault management to implement best practices that cut reconciliation discrepancies by 52%.
  • Ensured adherence to standardized cash auditing procedures by accurately reconciling vault inventories across 15 branches in the Southwest.
  • Collaborated with branch managers across 6 locations to conduct risk assessments on high-value transactions, reducing compliance infractions by 23%.
  • Implemented client feedback strategies that resulted in a 24% increase in customer referrals over a one year window.
  • Led cross-branch efforts to boost adoption of Power BI, achieving 33% utilization growth within 11 months, surpassing company benchmarks.

Affiliations

  • Freemason
  • Customer Service Institute of America
  • Young Bankers Division - State Phoenix
  • American Medical Informatics Association
  • American Bankers Association (ABA)
  • National Association of Federal Credit Unions (NAFCU)
  • American Payroll Association (APA)
  • Credit Union National Association (CUNA)
  • Project Management Institute PMP
  • Institute of Financial Operations (IFO)

Certifications

  • Certified Personal Banker (CPB) – American Bankers Association (ABA)
  • Certified Risk and Compliance Manager (CRCM) - American Bankers Association (ABA)
  • Project Management Professional (PMP)
  • Certified Operations Specialist (COS) - American Bankers Association (ABA)
  • ServSafe
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • CompTIA Security+
  • Financial Modeling & Valuation Analyst (FMVA®) – Corporate Finance Institute (CFI)
  • First Aid/CPR Certified
  • AML Online Training Certification - Bank Secrecy Act (BSA)

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