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Skills

  • Customer relationship building
  • Client business reviews
  • Lead generation
  • Business operations
  • Operational improvement
  • Cross-functional team collaboration
  • Supervision
  • Marketing understanding
  • Organization
  • Product promotions

Work Experiences

  • Achieved customer retention.
  • Achieved a 70% improvement in conversion rates.
  • Collaborated with product development teams to provide customer-driven insights, leading to the launch of ServiceNow which added $16 in new business.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Actively collaborated with legal teams.
  • Analyzed KPI trends.
  • Co-led a cross-regional sales initiative resulting in a $11 year-over-year revenue growth from tier 1 national accounts.
  • Closed over $11 in sales, which included preparing contracts and processing order forms each one year.

Summaries

  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Achieved 61% increase in sales.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Accomplished relationship builder.
  • Customers have increased by 6%, and new sales revenue has increased by more than $10.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and vendor management and cross-functional collaboration.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Schedule flexibility and the ability to travel up to 17% of the time.
  • Spanish is a bilingual individual who is fluent in both languages.
  • Within Miscellaneous, senior National Account Specialist and outstanding performer in quality assurance and stakeholder engagement.

Accomplishments

  • Built and maintained a reliable CRM database for 7 high-value accounts to track engagement and sales activity, enabling enhanced pipeline visibility.
  • Collaborated with team of 18 in the development of initiative.
  • Created a detailed competitor analysis that helped reallocate the client's budget for maximum ROI, leading to $11 improvement in product portfolio performance.
  • Led negotiations with key accounts, securing a 60% increase in contract renewals and reducing churn by 55%.
  • Co-led a cross-regional sales initiative resulting in a $9 year-over-year revenue growth from tier 1 national accounts.
  • Formulated a new client onboarding process that reduced onboarding time by 11 days while increasing initial product adoption rates by 72%.
  • Partnered with the nation-wide sales team to optimize cross-functional strategies, resulting in 62% stronger market penetration across the West Coast.
  • Managed and grew key accounts by 75%, contributing to total revenue growth of $16 during FY 2022.
  • Directed multi-channel marketing campaigns with national partners that resulted in an 34% increase in inbound revenue.
  • Documented and resolved procedure which led to method.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Sales and Marketing Alliance (ISMA)
  • Certified National Account Management Professional (CNAMP)
  • The Account Management Academy
  • Sales Leadership Conference & Events
  • Rotary International
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Association of Professional Account Specialists
  • Global Account Management Association (GAMA)
  • Project Management Institute

Certifications

  • Negotiation and Influence Certification by framework
  • Google Analytics Individual Qualification (GAIQ)
  • Certified CRM Professional (CCP) by Lakeside Partners
  • Certified Pricing Professional (CPP) by Professional Pricing Society
  • Data-Driven Digital Sales Certification by Google
  • Certified International Sales Professional (CISP) by NISP
  • Sales and Account Management Masterclass by framework
  • Microsoft Dynamics 365 Certification for Sales and CRM
  • Certified Partner Relationship Manager (CPRM)
  • Certified Sales Leadership Professional (CSLP)

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