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Skills

  • Virtualization techniques
  • Task prioritization
  • DB2
  • COM
  • Research and development
  • Information Systems Integrity
  • Landing page development
  • Operational planning
  • Disaster Recovery Auditing
  • Software Engineering

Work Experiences

  • Ensured that 9 data center locations with over 13 devices were running smoothly.
  • Followed up with clients to ensure maximum customer satisfaction following support engagement and problem resolution.
  • Saved $16 through the implementation of an upgraded project for 10 devices.
  • Developed IT solutions for the entire company that ensured high availability, performance, and security.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.
  • Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.
  • Was in charge of ensuring that the hardware and software architectures supporting eBusiness Suites (EBS) were continually improved.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Improved performance and scale solutions by combining my knowledge and experience with database architecture, hardware, and software.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.

Summaries

  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Dedicated technology consultant with 7 years of experience handling both remote and on-site client support requests.
  • Graphic Design Specialist with a broad skill set, including collateral design, web design, and project management, who is focused on meeting deadlines.
  • Dedicated IT consultant with experience developing innovative solutions for a wide range of business problems and objectives.
  • Within Computers Software, senior Technology Consultant and outstanding performer in performance reporting and strategic planning.
  • Data reviewer, recordkeeper, and project coordinator with 6 years of experience.
  • With 11 years of experience helping companies optimize IT spending and exploit technical assets, I'm a versatile information technology consultant.
  • Professional with 12 years of experience looking for a new role with room for growth and advancement.
  • Fast worker who can solve problems quickly and provides excellent customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.

Accomplishments

  • Guided a comprehensive digital transformation initiative that resulted in Beacon Labs becoming an industry leader in customer experience by 2020.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.
  • System Integration: Established compatibility with third party software products by developing program for modification and integration, decreasing costs by 18%.
  • Enhanced SAP solution deployment processes for global enterprises, reducing implementation costs by 11 within 2022.
  • Product Development: Worked on scalability and optimization of production environment.
  • Framework Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Resolved product issue through consumer testing.
  • Directed an effort to enhance cybersecurity posture for a financial institution, reducing vulnerabilities by 71% and safeguarding critical assets.
  • Process Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.
  • Provided high-level guidance on cloud migration strategies that enabled rapid scaling of infrastructure for global customers, doubling capacity in 16 months 2015.

Affiliations

  • Member of the Institute of Electrical and Electronics Engineers (IEEE), with active involvement in scalability and network architecture projects.
  • American Marketing Association
  • Member of the Open Group Architecture Framework (TOGAF), involved in high-level IT architecture projects for large organizations.
  • Member of the International Federation for Information Processing (IFIP) working groups focusing on enhancing cybersecurity.
  • Society of Human Resource Management
  • Affiliated with the International Society for Systems Sciences (ISSS), contributing to cloud system scalability discussions.
  • Alumnus of the Information Technology Infrastructure Library (ITIL) Certification courses, specializing in process improvement.
  • Certified participant in the Red Hat Certified Professional (RHCP) group, specializing in Linux-based cloud infrastructures.
  • Active participant in the International Association of IT Asset Managers (IAITAM), focusing on the optimization of IT infrastructure.
  • Member of TechNet—a Microsoft Enterprise organization—focused on cloud migration case discussions and innovations in cloud computing.

Certifications

  • Certified Information Technology Infrastructure Library (ITIL) Service Level Manager
  • Certified Kubernetes Administrator (CKA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Intelligence Professional (CBIP)
  • Apple Certified Associate (ACA)
  • Certified DevOps Engineer – Professional – AWS
  • CompTIA Security+
  • ServSafe

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