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Skills

  • Buffet servicing
  • Conflict resolution and mediation
  • Customer service
  • Policy enforcement
  • Menu memorization
  • Time management
  • Incident reporting
  • First Aid & CPR Certification
  • Ordering procedures
  • Emergency preparedness and response

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved results through student involvement and education.
  • Answered 16 calls per 6 months to help customers with their questions and concerns.
  • Achieved CPA.
  • Oversaw the delivery of category project by metric team, which resulted in procedure.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Had an excellent attendance record and was always on time for work.
  • Addressed student and teacher concerns promptly.
  • Collaborated with program customers to determine their needs and deliver category service.
  • Achieved a 27% reduction in noise.

Summaries

  • Achieved a 31% decrease in landfill waste.
  • Personable Dining Room Attendant with 8 years of customer service experience.
  • Adept Cafeteria Monitor experienced in reacting swiftly and effectively to emergency situations, ensuring that all students and staff remain safe and calm in critical moments.
  • Collaborated with cafeteria and teaching staff.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Eager to contribute my 6 years of related experience to the Northwind team.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 82% reduction in behavioral incidents.
  • Achieved 46% return rate of lost items within 24 hours.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and enforced safety protocols, resulting in 56% reduction in food spills and related accidents.
  • Addressed and resolved equipment malfunctions quickly, decreasing downtime and ensuring smooth meal service on a daily basis.
  • Ensured compliance with state-mandated nutritional standards, contributing to an improvement in student health metrics across 13 of evaluations.
  • Improved student relationships by regularly conducting lunchtime forums where students could voice concerns or suggestions, increasing overall engagement.
  • Enhanced the lunchroom atmosphere by creating a student recognition program, boosting student morale and contributing to a more engaged community.
  • Organized cafeteria seating arrangements, improving student traffic flow and ensuring a streamlined lunch hour.
  • Reduced lunchroom waste by initiating a food recycling and composting program, contributing to more sustainable cafeteria practices.
  • Ensured constant communication between educators, students, and cafeteria staff, fostering a collaborative environment that minimized friction during mealtimes.
  • Played an instrumental role in organizing special event menus, coordinating with staff to provide festive and nutritious meal options.

Affiliations

  • Toastmasters
  • American Society of Safety Professionals
  • International Council of Nurses
  • American Occupational Therapy Association (AOTA)
  • Character Education Partnership (CEP)
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • American School Health Association (ASHA)
  • Jaycees
  • Association for Supervision and Curriculum Development (ASCD)

Certifications

  • Effective Conflict Management in Schools Certificate category
  • Recycling and Sustainability in Schools Certification SAP
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • School Bullying Prevention and Intervention Certificate Brightline
  • Racial Equity in Schools Certification Program Boston
  • Engagement Strategies for School Supervisors standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Safe School Climate Specialist Certification Georgia
  • Basic Child Development Certification Northwind

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