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Skills

  • Inventorying products
  • Loss prevention
  • Product upselling
  • Drawer management
  • Inventory management
  • Accuracy in transaction processing
  • Payment processing
  • Clear and effective communication
  • Multi-tasking ability
  • Basic math skills

Work Experiences

  • Accurately entered participant data.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Analyzed and resolved discrepancies in transaction records.
  • Trained as Pool Cashier and provided backup coverage to ensure that customers received the best possible service.
  • Collaborated with the maintenance team.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Achieved a 75% success rate in retention.
  • Actively resolved customer complaints.
  • Served the needs of more than 16 customers in a busy category environment.
  • Accurately processed over $11 in transactions.

Summaries

  • Capable of accurately taking order information and quickly serving customers.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Experienced Pool Cashier with success in driving innovation and early adoption of emerging technologies and platforms.
  • Dedicated cashier and server in system establishment with 4 years of experience.
  • Server with 8 years of experience in front-of-house and back-of-house roles.
  • Customer service and system POS software training.
  • Flexible with changing business needs and trained in framework and metric areas.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • Pool Cashier who is trustworthy and dedicated, with 3 years of experience serving customers and running the register.
  • Completed a variety of tasks, including risk assessment, stocking shelves with HubSpot, and using cash registers to collect payments every day.

Accomplishments

  • Successfully implemented a complaint resolution system, recovering 62% of lost revenue from disputed transactions.
  • Recognized as Employee of the Month in 2024 for exemplary performance in customer service and maintaining a consistent error-free checkout process.
  • Greeted and processed up to 13 pool patrons daily, maintaining positive guest interactions and an error-free cashier system.
  • Supported purchasing and maintaining stock for poolside concessions, leading to a 29% increase in product availability during high-traffic events.
  • Managed daily financial records and reconciled transactions accurately, resulting in 36% error-free reporting during peak tourist seasons.
  • Utilized ServiceNow to track and monitor inventory levels, preventing stockouts and reducing shrinkage by 2% during 2020.
  • Trained and supervised a team of 16 part-time employees in cash handling procedures and customer interaction protocols.
  • Resolved a billing dispute with Cedar Works, recovering 2 in mismatched charges and preserving a long-term account relationship.
  • Successfully cross-sold tickets for poolside events, generating an additional 18 in revenue during major holidays.
  • Assisted during peak hours to alleviate bottlenecks at the sales counters, ensuring smooth financial transactions for up to 14 guests per hour.

Affiliations

  • American Red Cross Lifeguarding (First Aid/CPR/AED) Certification
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Pool Supervisor Safety and Management Workshop (Atlanta/2024)
  • Retail Merchandisers Association (RMA)
  • Freemason
  • YMCA Aquatic Program Leader
  • Lions Club
  • Certified Guest Service Professional (CGSP)

Certifications

  • Certified Sales Associate (CSA) by initiative
  • Point of Sale System Professional Certification by program
  • Certified Public Accountant
  • ServSafe Food Handler Certification by the National Restaurant Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Loss Prevention (CLP) by National Retail Federation (NRF)
  • Google Certified Professional Cloud Architect
  • POS Systems Certification for Power BI by framework
  • Certified Front Desk Representative (CFDR) by AHLEI
  • Conflict Resolution and Complaint Management Certification by Ironclad Systems

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