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Skills

  • Expedited shipping processes
  • Fulfillment system automation
  • Inventory Accuracy Maintenance
  • Communications
  • Invoicing reconciliation
  • Inventory audit participation
  • Quality Control Checks
  • Budgets
  • Data entry
  • Route management

Work Experiences

  • Boosted fulfillment productivity by 53%.
  • Developed and implemented an automated reorder strategy, leading to a 24% reduction in stockouts and an increase in fulfillment speed.
  • Collaborated with the finance team.
  • Collaborated with cross-functional teams.
  • Collaborated with cross-functional teams to streamline the end-to-end order fulfillment process, ensuring on-time delivery rates of over 52%.
  • Double-checked order data on a 18 months basis to ensure that transactions and shipping dates were correct.
  • Achieved a 70% improvement in delivery timelines.
  • Conducted detailed root cause analyses on recurring shipping issues, recommending solutions that reduced errors by 21%.
  • Was in charge of day-to-day shipping and receiving for over 8 packages per day.
  • Coordinated closely with shipping providers.

Summaries

  • Order Fulfillment Specialist with 18 years of framework experience.
  • Achieved error reductions of 38% across fulfillment operations.
  • Adaptable team leader experienced in coordinating with cross-functional departments.
  • Analytical problem-solver.
  • Portuguese conversational abilities
  • Adhered to trade compliance regulations.
  • Clear understanding of data analysis and workflow optimization as well as vendor management training.
  • Achieved a 76% reduction in stock discrepancies.
  • Accomplished at managing high-volume order processing environments, with experience handling up to 17 daily orders and maintaining order accuracy well above 84%. Specialized in fulfillment precision and timeliness.
  • Within Miscellaneous, senior Order Fulfillment Specialist and outstanding performer in performance reporting and team leadership.

Accomplishments

  • Trained fulfillment team in safe material handling practices, lowering workplace injury rates by 36%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated the fulfillment of custom and complex orders, decreasing customer complaints by 25% through diligent customer and order management.
  • Optimized warehouse layout, leading to 59% reduction in pick times for orders.
  • Tracked and reported fulfillment data for 16 SKUs daily, ensuring inventory remained accurate and discrepancies were resolved in a timely manner.
  • Composed and maintained detailed standard operating procedure documents for initiative, ensuring consistent order processing performance.
  • Collaborated with team of 16 in the development of process.
  • Created detailed time and motion studies to identify inefficiencies in picking stations, cutting handling time by 59%.
  • Reduced order fulfillment cycle time by 20% by streamlining communication between fulfillment and customer service departments.
  • Enhanced packaging processes for fragile items, reducing product damage during transit by 57%.

Affiliations

  • Association for Supply Chain Management (ASCM)
  • International Warehouse Logistics Association (IWLA)
  • Logistics Execution Systems (LES) Specialist Certification
  • National Association of Manufacturers (NAM)
  • Order Fulfillment and Distribution Association (OFDA)
  • Association for Computing Machinery
  • Project Management Institute
  • American Production and Inventory Control Society (APICS) - Local Chapter
  • Lions Club
  • Lean Manufacturing Certification

Certifications

  • International Warehouse and Logistics Association (IWLA) Advanced Warehouse Certification - 2018
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Order Fulfillment Specialist - Brightline
  • Certified Supply Chain Professional (CSCP) – Meridian
  • Project Management Professional (PMP)
  • Supply Chain Analytics Certification – Brightline
  • Certified in Production and Inventory Management (CPIM) - Harbor & Co.
  • OSHA HAZMAT Handling Certification - 2020
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)

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