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Skills

  • Regulatory requirements
  • Document filing
  • Conflict resolution
  • Vascular
  • Quality performance measures
  • IMX
  • Rheumatology
  • Private practice experience
  • Insurance verifying
  • Medical assisting specialist

Work Experiences

  • Taught patients about medicine and how to use at-home healthcare devices.
  • Was in charge of the community's resident transportation.
  • Motivated
  • Took urine samples and delivered them to the lab.
  • Followed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Ensured a smooth transition for the residents into their new surroundings.
  • Analyzed facility activities and data to properly assess risk management and improve services.
  • Kept a close eye on competitor activity, legislative and regulatory initiatives, as well as agency concerns and contracts, and devised responses.
  • Met departmental goals and objectives by implementing new in-patient care processes and standards.
  • Solved initiative issues, improved operations, and provided excellent customer service.

Summaries

  • Expert in all aspects of patient care, with a track record of success in clinical quality improvement projects that have improved delivery and quality of care.
  • Experienced billing supervisor with a resourceful and adaptable approach to solving both simple and complex problems.
  • Interested in bringing leadership and clinical expertise to a hospital with room for advancement.
  • Service-driven
  • Scheduling, record-keeping, and insurance processing are all skills that I possess.
  • Capable of performing system and metric procedures to aid in the evaluation of patients.
  • Nursing Manager who is passionate about disease prevention and providing high-quality healthcare.
  • Demonstrated ability to use management principles to advocate for the needs of patients and healthcare organizations.
  • Committed to the long-term care industry, with expertise in Medicaid statutes and management information systems.
  • Patient Service Representative with extensive knowledge of metric.

Accomplishments

  • Collaborated with cross-functional teams to streamline patient intake and discharge processes, reducing wait times by 47%.
  • Training: Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
  • Home Aid: Assisted patients with bathing, dressing, daily hygiene and grooming. Provided patients with transportation to and from medical appointments.
  • Vitals Testing: Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Documented and resolved category which led to program.
  • Custodial Duties: Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, removed dirty linens from hampers.
  • Created a streamlined system that improved the accuracy of insurance verification processes and reduced incorrect denials by 69%.
  • Family Support: Provided support to families through education on procedures, regimens, prevention and care.
  • Conducted 11 training sessions for customer-facing staff to ensure consistent and effective communication with patients and their families.
  • Vitals Testing: Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.

Affiliations

  • Society for Healthcare Consumer Advocacy (SHCA) - Active member involved in consumer/patient advocacy efforts to ensure equitable healthcare services.
  • Jaycees
  • Association for Computing Machinery
  • International Association of Patient Advocates (IAPA) - Actively participated in workshops relating to patient-centered healthcare strategies.
  • Healthcare Compliance Association (HCCA), Member - Participated in discussions around compliance and patient data protection regulations.
  • Project Management Institute
  • Medical Group Management Association (MGMA), Member - Engaged in healthcare leadership forums, including patient management and office operations.
  • American College of Healthcare Executives (ACHE), Local Chapter - Participated in healthcare management and leadership education programs.
  • National Association of Social Workers
  • Certified Healthcare Access Associate (CHAA) - Enhanced knowledge of patient registration and healthcare access procedures through certification.

Certifications

  • Certified Electronic Health Records Specialist (CEHRS) - Harbor & Co.
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • PNCB Certified Acute Care Pediatric Nurse Practitioner
  • Certified Healthcare Access Associate (CHAA) - Brightline
  • Basic Life Support (BLS)
  • SHRM Senior Certified Professional (SHRM-SCP)

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