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Skills

  • Relationship development
  • Client needs assessment
  • Team building
  • Case closure metrics management
  • Community Resource Collaboration
  • Child welfare advocacy
  • Team management
  • Microsoft Office Suite
  • Data-Driven Service Delivery
  • MS Office

Work Experiences

  • Addressed gaps in service delivery.
  • Assisted in the reunification of 14 cases, reducing the average duration of foster stay by 5 months.
  • Achieved 50% of children meeting academic benchmarks.
  • Collaborated with local schools to monitor academic performance, resulting in 28% of children achieving academic benchmarks.
  • Transported Microsoft Excel to several months customer locations.
  • Acquired advanced skills in family engagement.
  • Collaborated with local agencies.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 19% case closure rate.

Summaries

  • Committed to maintaining compliance with child welfare mandates and legal requirements, leading to seamless service delivery and timely resolution of 35% of cases within legal frameworks.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Advocated for the best interest of children.
  • Advocated for method to receive specialized educational services.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Compassionate Child Welfare Case Manager with 7 years of experience managing caseloads of children and families, ensuring safety and permanency through timely intervention and compliance with court mandates.
  • Costs were consistently reduced while profits were increased.
  • Child Welfare Case Manager with a history of improving families’ access to critical resources and services by 19%, increasing positive outcomes for children and families.
  • Achieved results in 2019.
  • Achieved timely resolution of 46% of cases within legal frameworks.

Accomplishments

  • Led a pilot program that reduced foster care placements by 38% through targeted family intervention and home-based services.
  • Achieved 82% reduction in court-mandated case delays through diligent management of case timelines and documentation in process.
  • Collaborated closely with cross-disciplinary teams, including medical professionals, therapists, and attorneys, to ensure a holistic approach to child welfare.
  • Redesigned onboarding processes for new hires, cutting onboarding time by 16% and improving operational efficiency.
  • Organized a community child safety awareness campaign attended by 8 participants, improving public knowledge on detecting and reporting abuse.
  • Collaborated with team of 11 in the development of process.
  • Resolved product issue through consumer testing.
  • Utilized advanced conflict resolution techniques to mediate family disputes resulting in 65% of families successfully avoiding court intervention.
  • Analyzed case data to identify trends, presenting findings to agency leadership, contributing to policy reforms in 2022.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Human Services Association (HSA)
  • Child Welfare League of America (CWLA)
  • Association of Family and Conciliation Courts (AFCC)
  • National Association for Behavioral Healthcare (NABH)
  • National Association of Social Workers
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • International Association of Administrative Professionals
  • Council on Accreditation (COA) – Human Services Standards
  • New York State Coalition Against Domestic Violence (NYSCADV)
  • National Association of Counsel for Children (NACC)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Certified Clinical Trauma Professional (CCTP)
  • Substance Use Disorder Counselor Certification (SUDCC) - 2020
  • Certified Court Appointed Special Advocate (CASA)
  • Certified Family Mediation Specialist (CFMS) - 2016
  • Wraparound Provider Certification - 2017 - Vantage
  • Certified Public Accountant (CPA)
  • Certified Child Custody Evaluator - Portland Court-approved
  • Advanced Social Work Case Management Certification (ASWCM) - 2016

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