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Skills

  • Business operations
  • Budget management and cost-saving analysis
  • Database management
  • Relationship development
  • Property tours and inspections
  • Process improvement
  • Communications
  • Budgeting
  • Supervision
  • Team building

Work Experiences

  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Assisted in the development of an annual budget.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Balanced workload among staff.
  • Collaborated with maintenance staff for timely repairs.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Clarified contract terms.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in optimizing resident assistant onboarding processes, resulting in a more efficient training program and a 26% reduction in turnover.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Costs were consistently reduced while profits were increased.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Achieved a 50% increase in tenant satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Offering 5 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.
  • Achieved a 21% improvement in resident assistant teamwork.
  • Achieved 100% occupancy for system.

Accomplishments

  • Implemented a data-driven feedback system for resident satisfaction, boosting overall resident engagement by 22%.
  • Planned and executed themed semester events, achieving an 73% increase in overall resident satisfaction post-event.
  • Organized cultural diversity workshops for residents, achieving 60% increased awareness and participation.
  • Revised the resident assistant handbook to streamline workflows, improving clarity and reducing onboarding time by 17 hours for new hires.
  • Collaborated with housing staff to ensure timely turnover of residence units, improving occupancy rates during peak seasons.
  • Introduced energy-saving initiatives at the residence, leading to utility savings of 83% over the past year.
  • Designed and implemented wellness and safety programs, resulting in 67% metric improvements in resident wellbeing.
  • Established a peer-mentoring program for resident assistants, increasing team retention rates by 61% over 2019.
  • Managed the logistics of resident move-in/move-out processes, reducing resident wait times by 18%.
  • Optimized resources such as utilities and staffing, leading to a cost reduction of 82% in overall operating expenses.

Affiliations

  • International Association of Risk and Compliance Professionals (IARCP)
  • Commission on Accreditation for Housing Property Management (CAHPM)
  • Community Associations Institute (CAI)
  • American College Personnel Association (ACPA)
  • Professional Housing Management Association (PHMA)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Project Management Institute (PMI)
  • Association for Supply Chain Management (APICS)
  • Council for Advancement and Support of Education (CASE)

Certifications

  • Certified Property Manager (CPM) – standard
  • Housing Choice Voucher (HCV) Specialist Certification – method 2020
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Residential Emergency Preparedness Certification – procedure 2015
  • Housing Management Specialist (HMS) – process 2022
  • Multifamily Property Management Certificate – Vantage 2023
  • Certified Facility Manager (CFM) – procedure
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)

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