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Skills

  • Active Data Online
  • Merchandising
  • Cross-functional team collaboration
  • Computer literate
  • Medicare and Medicaid eligibility
  • Strong interpersonal skills
  • Medical terminology knowledge
  • Operational improvement
  • Types 4 wpm
  • Process improvement

Work Experiences

  • Advertised local entertainment and sporting events and provided information to patrons.
  • Achieved a 73% reduction in billing discrepancies.
  • Provided knowledgeable and friendly service to resolve issues in a timely and professional manner.
  • Ensured financial accuracy by collecting deposits, fees, and payments.
  • Provided knowledgeable and friendly service to guests who had problems with their rooms or reservations.
  • Achieved a guest satisfaction rating throughout framework.
  • Created weekly employee work schedules for 3 team members, making sure that all shifts were covered.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Achieved loyalty program sign-ups within several months.
  • Was in charge of checking guests in and out of the hotel, making reservations, and processing payments.

Summaries

  • Individual with a charming and poised demeanor who performs various tasks, including data analysis and strategic planning.
  • Skilled at staff training and building rapport with clients.
  • Strengths in project management and client relations backed up by Customer Service training.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • With prompt service and diplomatic communication, well-versed in mitigating customer dissatisfaction.
  • Highly organized when it comes to administrative functions, team leadership, and facility services coordination.
  • Front Desk Supervisor is an outgoing individual who excels at customer satisfaction and retention.
  • Within Customer Service, senior Front Desk Supervisor and outstanding performer in performance reporting and cross-functional collaboration.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Customer Service Representative with experience working in a variety of initiative and customer service environments.

Accomplishments

  • Assisted
  • Streamlined
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Recommended
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Integrated
  • Winner of the “Ironclad Systems Employee of the Quarter” Award, program.
  • Design: Responsible for creative design for prominent metric.
  • Collaborated with team of 13 in the development of metric.
  • Implemented

Affiliations

  • Society of Human Resource Management
  • Member of the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • International Customer Service Association (ICSA)
  • Customer Service Excellence Program Award Recipient 2018
  • Rotary International
  • Certified Hospitality Supervisor (CHS) Credential, Year 2021
  • National Concierge Association (NCA) Member
  • International Council of Nurses
  • Hospitality Industry Professionals of America (HIPA)
  • Society of Women Engineers

Certifications

  • CompTIA Network+
  • Hotel Security Management Certification - Beacon Labs
  • Apple Certified Associate (ACA)
  • CPR and First Aid Certification - Cedar Works
  • Certificate in Hotel Revenue Management - Beacon Labs
  • Certification in Crisis Management for Hotel Professionals - Beacon Labs
  • Certified Emergency Manager (CEM) - Cedar Works
  • Front Office Management Certification - Summit Group
  • Sales Essentials Certificate
  • CompTIA Security+

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