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Skills

  • Creative merchandising
  • Customer service
  • Budgeting
  • Sales forecasting
  • Business Development
  • Organization
  • Time management
  • Budget monitoring
  • Strategic planning
  • Customer feedback analysis

Work Experiences

  • Assessed employee performance over a two years period and provided constructive feedback to help them improve.
  • Achieved a significant category by making proactive decisions based on market expertise and business knowledge.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved 54% improvement in inspection scores.
  • Achieved results within 16 months.
  • Achieved results over 9 months.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.

Summaries

  • Dynamic application of budget management and project management in a fast-paced business environment.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Serving Manager is a multi-talented Serving Manager who is consistently rewarded for planning and operational improvements.
  • Proactive Serving Manager uses determination and attention to detail to produce high-quality budget management work.
  • Costs were consistently reduced while profits were increased.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Bringing 10 years of industry experience to Summit Group, and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Played a pivotal role in achieving Employee of the Year by fostering a customer-centric and diligent work environment.
  • Resolved product issue through consumer testing.
  • Guided team through new POS system implementation, reducing transaction times by 69% and improving accuracy.
  • Facilitated weekly team check-ins to align on service goals, resulting in a 52% increase in consistency of service delivery.
  • Optimized labor costs by accurately forecasting staffing needs for high-traffic events, cutting overtime expenses by $18 per month.
  • Led daily pre-service meetings to ensure staff alignment on specials, food preparation, and service standards, contributing to a 46% increase in upsell success.
  • Managed team of 7 servers, bartenders, and kitchen staff to achieve uninterrupted service delivery during peak hours, boosting customer satisfaction by 62%.
  • Collaborated with internal teams to roll out new seasonal menu offerings, increasing overall sales by 85%.
  • Collaborated with team of 6 in the development of initiative.
  • Created action plans to address recurring customer complaints, resulting in a 35% reduction in negative reviews.

Affiliations

  • Association for Computing Machinery
  • Active member of the Society for Hospitality and Foodservice Management (SHFM)
  • Member of the American Culinary Federation (ACF)
  • Member of the International Association of Venue Managers (IAVM)
  • Coursework in Advanced Supervisory Management through procedure
  • Owner Certification from method achieved in 2020
  • Member of the International Foodservice Executives Association
  • Project Management Institute
  • Active participant in Restaurant Leadership Conference 2018
  • Affiliate of Meeting Professionals International (MPI)

Certifications

  • CompTIA A+ Technician
  • Salesforce
  • Certified Food and Beverage Executive (CFBE) - Brightline
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Hotel Administrator (CHA) - Summit Group
  • Certified in Foodservice Management - Meridian
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • ServSafe Alcohol Certification - Raleigh/Washington

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