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Skills

  • Strategic planning
  • MS Office
  • Organization
  • Creative merchandising
  • First Aid/CPR
  • Customer Relationship Management (CRM)
  • Health and safety compliance
  • Vendor relationship management
  • Compliance with health inspection standards
  • Budget monitoring

Work Experiences

  • Oversaw a group of 5 system associates who dealt with the department's daily and complex requirements.
  • Achieved a 73% increase in positive post-service feedback.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Increased productivity by 11% while lowering staffing and operational costs.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved a 40% improvement in customer service ratings.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 5%.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Serving Manager is a skilled Serving Manager who provides encouragement and feedback to help employees succeed.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Forward-thinking manager with 17 years of manufacturing project management experience.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Serving Manager.
  • Expertise in technology and product development.
  • Dedicated to providing high-quality services and products.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.

Accomplishments

  • Partnered with kitchen and bar teams to launch a seasonal special that boosted sales for an entire department by 72% in system.
  • Led daily pre-service meetings to ensure staff alignment on specials, food preparation, and service standards, contributing to a 46% increase in upsell success.
  • Guided team through new POS system implementation, reducing transaction times by 69% and improving accuracy.
  • Achieved Excellence Award as a top-performing Manager for enhancing guest experience and driving a 11% growth in positive customer feedback.
  • Collaborated with team of 6 in the development of initiative.
  • Increased staff retention by 31% through improved engagement strategies, including regular one-on-one meetings and team-building activities.
  • Implemented time management initiatives that led to a 23% increase in table turnover rate during peak hours.
  • Implemented a performance-based reward system, which resulted in increased productivity and a 30% reduction in staff turnover.
  • Reduced operating costs by 64% per quarter by reassessing vendor relationships and renegotiating contracts.
  • Managed conflict resolution among team members, reducing interpersonal issues and enhancing overall team morale by 77%.

Affiliations

  • Certified Food and Beverage Executive (CFBE) from AHLEI
  • Human Resource Certification from the Society for Human Resource Management (SHRM)
  • Volunteer at Culinary Arts School Training Programs in Chicago
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Jaycees
  • Regular attendee of Annual Foodservice Conferences in 2015
  • Affiliated with the Chain Restaurant Total Rewards Association (CRTRA)
  • Coursework in Advanced Supervisory Management through procedure
  • Member of the Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified in Foodservice Management - Meridian
  • Allergen Awareness Training Certification - Arizona/Chicago
  • ServSafe Alcohol Certification - Raleigh/Washington
  • Certified Banquet Manager (CBM) - Summit Group
  • Certified Restaurant Manager (CRM) - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Trainer in Hospitality & Food Service - Lakeside Partners

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