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Skills

  • MRI accounting software
  • AMSI
  • Community Growth Planning
  • Budgeting
  • Process improvement
  • Project organization
  • City and county regulations
  • Tenant and eviction laws
  • Maintenance knowledge
  • Community management

Work Experiences

  • Achieved recognition as ‘Community of the Year’ for developing and maintaining a healthy online community with over 5 active monthly users.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Collaborated with sales to develop a community support knowledge base, reducing incoming support tickets by 67%.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Compiled maintenance and repair requests for submission to the category department and solicited bid proposals from local contractors.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Achieved 60% positive feedback.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Achieved recognition as ‘Community of the Year’.
  • Collected over 11 suggestions.

Summaries

  • Community Administrator who is communicative and has excellent customer service and strategic planning skills.
  • Boosted member participation by 2%.
  • Community Administrator is a hardworking Community Administrator with a track record of running cost-effective, financially sound property operations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 64% decrease in negative user interactions.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Achieved results in just 18 months.
  • Clear understanding of cross-functional collaboration and performance reporting as well as strategic planning training.
  • Oversee all aspects of initiative buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.

Accomplishments

  • Resolved product issue through consumer testing.
  • Identified and leveraged monetization opportunities within branded community events, contributing to a revenue increase of $3.
  • Responded effectively to an 16% increase in support requests during peak periods by implementing streamlined response protocols.
  • Analyzed community engagement data that helped resolve user pain points, leading to a 43% reduction in support requests.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized monthly challenges that led to a 38% increase in user participation and generated 13 pieces of new content.
  • Collaborated with the sales team to identify potential revenue streams within user-generated content, resulting in $18 in new revenue annually.
  • Facilitated cross-functional communication between customer service and product teams to align on community issues, reducing overall response time by 48%.
  • Facilitated cross-department collaborations with marketing and product teams, which led to the successful redesign of the community page, boosting traffic by 84%.
  • Managed a community of 11 active users by implementing feedback loops and engagement strategies that resulted in an 84% increase in participation.

Affiliations

  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Collaboration Superpowers Community
  • Women in Digital Member
  • American Society of Safety Professionals
  • American Marketing Association
  • Digital Marketing Association Contributor
  • Global Digital Marketing Community Member
  • Community Leadership Summit Participant

Certifications

  • Certified Gamification Designer - framework
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Information Privacy Professional (CIPP/US) - procedure
  • Advanced Community Metrics & Analytics Certification - Asana
  • Certified Customer Experience Professional (CCXP) - CXPA
  • Google Project Management Professional Certificate - Google

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