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Skills

  • Brand Advocacy Programs
  • AMSI
  • Volunteer management
  • Data-driven decision making
  • Budgeting
  • Event coordination
  • Cross-functional team collaboration
  • Customer service-focused
  • MS Office
  • Community Metrics Analysis

Work Experiences

  • Achieved results within the first 18 months of joining.
  • Achieved a 62% retention rate post-migration.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Collaborated directly with Miscellaneous professionals to host panel discussions, gaining 31% more interaction on these content types.
  • Achieved a click-through rate of 55%.
  • Achieved growth in just two years.
  • Achieved a 39% improvement in user retention strategies.
  • Collaborated with industry professionals.
  • Achieved a 3-point increase in user satisfaction scores.
  • Provided tenants with emergency 24-hour on-call service for building issues.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved success in conflict mediation.
  • Capitalized on monetization opportunities.
  • Achieved 47% growth in active users.
  • Oversee all aspects of initiative buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Achieved a 64% decrease in negative user interactions.
  • Detail-oriented with prior experience coordinating vendor management and workflow optimization.
  • Property manager and licensed real estate professional with 12 years of industry experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at hosting regular Q&A sessions.

Accomplishments

  • Reduced community churn by 76% through the implementation of an optimized onboarding process that improved user retention rates.
  • Managed a community of 11 active users by implementing feedback loops and engagement strategies that resulted in an 84% increase in participation.
  • Organized 7 industry-expert panel discussions that boosted member engagement and provided 18% more interaction on these content types.
  • Consistently exceeded key engagement metrics by organizing 18 community events and discussions, increasing member contributions by 34%.
  • Created a content calendar that resulted in a 32% increase in community engagement and higher participant satisfaction.
  • Identified and leveraged monetization opportunities within branded community events, contributing to a revenue increase of $3.
  • Partnered with human resources on the creation of a feedback loop initiative that led to procedure implemented in product development cycles.
  • Developed community training and onboarding materials for new members, leading to an 30% faster onboarding process.
  • Monitored and managed community guidelines resulting in a 36% reduction in negative interactions while promoting a positive community culture.
  • Collaborated with finance to drive product development based on community feedback, resulting in the successful incorporation of standard.

Affiliations

  • Association for Talent Development (ATD) member
  • Project Management Institute
  • Association for Computing Machinery
  • Women in Digital Member
  • Community Roundtable Member
  • Customer Experience Professionals Association Affiliate
  • Toastmasters
  • Freemason
  • National Association of Community Development Extension Professionals
  • National Association of Community Managers

Certifications

  • Facebook Community Manager Certification - process
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • HubSpot Inbound Marketing Certification - framework
  • Agile Leadership Certification - standard
  • Event Planning Certificate Program - initiative
  • Certified in Diversity and Inclusion (CDI) - Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Certified Forum Manager (CFM) - program

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