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Skills

  • Fast and reliable service delivery
  • Bilingual/Multilingual patient interaction
  • Error reduction in diagnostic tasks
  • Claims accuracy enhancement
  • Initiative equipment
  • Relationship development
  • Process improvement
  • Operational improvement
  • Team management
  • Medical history analysis

Work Experiences

  • Collaborated with the sales and marketing team to address client needs, contributing to a 15% increase in repeat business from insurance brokers.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Certified in advanced phlebotomy techniques, reducing patient discomfort and improving sample quality for diagnostic services.
  • Assisted in implementing a new scheduling system that improved mobile examiner efficiency by 17%, reducing the average completion time for each exam.
  • Transported Adobe Creative Suite to several months customer locations.
  • Administered mobile medical exams in rural areas, expanding accessibility to underserved populations, leading to a 63% increase in referrals from healthcare providers.
  • Built strong relationships with patients and colleagues, contributing to a positive work culture and improved team communication.
  • Built strong relationships with patients.
  • Achieved zero patient complaints for 14 months.
  • Achieved a 55% year-over-year growth in the geographical reach of mobile examination services, expanding the business into Phoenix.

Summaries

  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Professionalism and compassion are skills that are well-suited to contacting families.
  • Clear understanding of vendor management and risk assessment as well as client relations training.
  • Certified Mobile Medical Examiner.
  • Achieved 44% greater client reach.
  • Adept at performing EKGs.
  • Achieved a 34% increase in report accuracy for insurance underwriters.
  • Adept at multitasking in fast-paced environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Dedicated to meticulous investigations and meticulous documentation of findings and procedures.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced average patient waiting time by 33% through the efficient use of route optimization software and effective patient scheduling.
  • Devised a comprehensive pre-visit plan to reduce failed appointments by 67% through clear, advanced communication with patients.
  • Successfully completed over 18 mobile diagnostic exams monthly, driving a 27% improvement in outreach to underserved communities.
  • Utilized metric for on-site diagnostics, increasing daily examination completion rates by 23%.
  • Documented and resolved standard which led to category.
  • Advised on process improvement strategies that reduced mobile testing time by 28% while maintaining high diagnostic accuracy.
  • Applied advanced phlebotomy techniques during home and field visits, improving throughput by 18% in mobile blood collection.
  • Streamlined exam reporting and record-keeping with Power BI, reducing administrative time by 49% and improving data accuracy.
  • Leveraged relationships with 10 primary insurers to expand mobile diagnostic services, resulting in a 38% increase in service area jurisdiction.

Affiliations

  • American Mobile Health Experts Group
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • American Society of Clinical Pathologists (ASCP)
  • Healthcare Financial Management Association (HFMA)
  • American Association for Clinical Chemistry (AACC)
  • National Association of Insurance Commissioners (NAIC)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • American Marketing Association

Certifications

  • Professional Development Program – Clinical Risk Management 2019
  • Basic Life Support (BLS) Certification
  • Certified Occupational Hearing Conservationist (COHC)
  • SHRM Certified Professional (SHRM-CP)
  • Medical Examiner's Certificate - Department of Transportation (DOT)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Infection Control Certification, CDC, 2022
  • Certified Phlebotomy Technician (CPT)

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