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Skills

  • Post-close quality control
  • Cross-functional team collaboration
  • Action plan development for process enhancement
  • Monitoring compliance deadlines
  • Team building
  • Process improvement methodologies
  • Team management
  • Handling sensitive financial data
  • Identifying discrepancies in loan files
  • Document reconciliation

Work Experiences

  • Coordinated remote post-close file reviews.
  • Cut document review time by half.
  • Achieved the highest accuracy rate in post-close loan document quality assurance.
  • Contributed to department meeting 24% productivity goals.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with cross-functional teams.
  • Achieved a 24% reduction in document issues.
  • Transported Salesforce to 18 months customer locations.
  • Achieved 42% improvements across core metrics.
  • Communicated complex closing and funding procedures to clients and team members, ensuring clarity and reducing customer follow-up inquiries by 15%.

Summaries

  • Achieved full pass rates on post-close regulatory audits in 2018.
  • Post-Close Clerk is a multi-talented Post-Close Clerk who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • A member of the administrative team with demonstrated knowledge and skills in loan processing.
  • Standards and regulations in project management are second nature to me.
  • Achieved a 45% reduction in loan defects.
  • Achieved recognition in 2024.
  • Achieved 4% faster completion rates.
  • Adept at preparing reports and presenting findings to auditors, helped achieve full pass rates on all post-close regulatory audits in 2024.
  • Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.

Accomplishments

  • Monitored post-closing compliance using procedure, achieving a 24% reduction in documentation-related errors.
  • Coordinated weekly status meetings to track the post-close progress of 11 loans, ensuring compliance goals were met.
  • Collaborated with team of 12 in the development of initiative.
  • Contributed to the optimization of a paperless closing system, which resulted in a 47% reduction in physical storage costs.
  • Participated in end-of-quarter audits, ensuring a compliant and efficient post-closing process for 7 reviewed files.
  • Created and maintained a comprehensive digital system for closing packages that improved file retrieval time by 7 hours per week.
  • Successfully addressed exceptions in closing packages for 7 transactions that required investor follow-up, minimizing remediation requests.
  • Recognized with Employee of the Year for exceptional attention to detail and enhancing post-closing process improvements that led to a 60% decrease in errors.
  • Reduced loan package errors by 30% through rigorous file validation and adherence to compliance requirements.
  • Implemented a streamlined post-closing review process that decreased document retrieval time by 72%, improving overall department efficiency.

Affiliations

  • American Institute of Certified Public Accountants (AICPA)
  • Council on Licensure, Enforcement and Regulation (CLEAR)
  • Mortgage Industry Standards Maintenance Organization (MISMO)
  • Mortgage Bankers Association (MBA)
  • Compliance Professionals Association
  • Rotary International
  • Regulatory Compliance Association (RCA)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Residential Mortgage Specialist (CRMS) - Meridian
  • Certified Financial Services Auditor (CFSA) - program
  • Real Estate Compliance Certification - Brightline
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Paralegal (CP) with a focus on Regulatory Compliance - Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Microsoft Excel Certification - category
  • Mortgage Loan Compliance Certification - Beacon Labs
  • Project Management Professional (PMP)

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