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Skills

  • Data entry accuracy
  • Monitoring compliance deadlines
  • Action plan development for process enhancement
  • Handling sensitive financial data
  • Advanced Microsoft Excel functions
  • Document reconciliation
  • Problem resolution
  • Team building
  • Business operations
  • Knowledge of financial regulations

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Coordinated with title companies and attorneys to resolve complex post-close issues, handling escalations quickly and reducing delays by 38%
  • Customer files, department records, and regulatory paperwork were set up, stored, and updated by me.
  • Closed 27% of issues within two years.
  • Complied with investor guidelines.
  • Oversaw the delivery of procedure project by method team, which resulted in category.
  • Assisted internal audit teams in root-cause analysis.
  • Accelerated loan closure timelines by 6 days on average.
  • Contributed to department meeting 24% productivity goals.
  • Collaborated with cross-functional teams.

Summaries

  • Contributed to a 31% reduction in post-close quality control issues.
  • Contributed to a 59% defect reduction.
  • Communicated with clients and team members.
  • Post-Close Clerk with 11 years of successful project management and performance reporting experience.
  • Adept at utilizing advanced tracking software to resolve financial discrepancies in post-close loan packages, impacting transactions valued at $4.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Collaborative professional with a track record of reducing turnaround time by 30% through cross-functional teamwork with underwriting and compliance departments.
  • Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities.
  • Adapted to regulatory changes.

Accomplishments

  • Managed the reconciliation and submission of post-close documents to the investor within a strict several months, resulting in zero penalty fees.
  • Contributed to the optimization of a paperless closing system, which resulted in a 47% reduction in physical storage costs.
  • Collaborated with the underwriting and funding teams to address discrepancies in Power BI loans, reducing trailing document exceptions by 40%.
  • Resolved client escalations related to closing delays, contributing to a client retention rate of 71% over 18 months.
  • Developed a key loan file cross-check system, reducing post-closing audits by 52% and ensuring compliance across all documentation.
  • Collaborated with team of 12 in the development of initiative.
  • Played an integral role in successful processing of 10 mortgage loans within a the past year, contributing to a department-wide performance increase of 67%.
  • Reduced loan package errors by 30% through rigorous file validation and adherence to compliance requirements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Performed detailed analysis of post-close loan packages before submission to ensure 8% compliance with procedure.

Affiliations

  • Association of Change Management Professionals (ACMP)
  • Rotary International
  • Chartered Banker Institute
  • Society for Human Resource Management (SHRM) Compliance Network
  • Association for Supply Chain Management (APICS)
  • Certified Mortgage Banker (CMB) Certification Program
  • National Closing Agents Association
  • National Notary Association (NNA)
  • American Medical Informatics Association
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)

Certifications

  • Salesforce
  • Advanced Loan Documentation Compliance Certification - Beacon Labs
  • Certified Quality Auditor (CQA) - American Society for Quality (ASQ)
  • Mortgage Loan Compliance Certification - Beacon Labs
  • Advanced Microsoft Excel Certification - category
  • Lender Compliance Certification (LCC) - Harbor & Co.
  • Certified Fraud Examiner (CFE) category
  • Certified Professional Compliance Officer (CPCO) - AAPC
  • Apple Certified Associate (ACA)
  • Certified Regulatory Compliance Manager (CRCM) - Beacon Labs

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