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Skills

  • Process improvement
  • Cash handling and reconciliation
  • Communications
  • MS Office
  • Ticket sales
  • Team building
  • Special Event Planning
  • Attention to detail in ice maintenance
  • Project organization
  • Community outreach

Work Experiences

  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Checked ice quality.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Adopted eco-friendly ice resurfacing technologies.
  • Was in charge of the maintenance and operation of metric, procedure, and standard equipment, ensuring that it was safe, clean, and efficient.
  • Attracted new visitors.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Achieved a 50%-decrease in rink-related accidents.
  • Allocated rental skates to customers efficiently, cutting wait times during busy periods by 53%.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Rink Attendant with 11 years of successful process improvement and risk assessment experience.
  • Follows all rules and safety procedures while performing shift duties.
  • Committed to ensuring rink cleanliness.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted guest satisfaction.
  • Creative Rink Attendant known for organizing community-driven events like system, driving a 34% increase in local participation and rink revenue.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated Rink Attendant with proficiency in skate sharpening and repair, helping visitors optimize their skating performance and enhancing their overall experience.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.

Accomplishments

  • Supervised end-of-day cleanup and closing procedures, ensuring a safe, clean, and welcoming environment for all rink guests.
  • Collected and analyzed customer feedback surveys to identify areas for improvement, driving a significant increase in repeat visitors.
  • Addressed and resolved over 2 customer disputes involving ice time or equipment rentals, raising overall client satisfaction.
  • Developed strategies to handle large crowds during holiday seasons, cutting down waiting periods by 18%.
  • Trained 5 new team members on rink operations, safety protocols, and equipment handling, improving onboarding efficiency.
  • Spearheaded customer appreciation days, driving a 59% increase in attendance during promotional weeks.
  • Managed rink schedules and booked events for local community groups, maximizing facility use and increasing revenue by 33%.
  • Collaborated with team of 3 in the development of method.
  • Negotiated with skate vendors, securing upgraded equipment and reducing maintenance expenses by 74%.
  • Optimized maintenance schedules, reducing equipment downtime by 15% and maintaining high-quality ice conditions.

Affiliations

  • National Facility Safety Management Program
  • Junior Sports Foundation’s Leadership Program
  • Local Safety Initiative Task Force on Rinks
  • Rotary International
  • National Association of Social Workers
  • Continuing Safety Education in Facilities Management
  • Indoor Ice Rink Employee Training (IIR-ET) Program
  • International Association of Administrative Professionals
  • American Marketing Association
  • United States Ice Rink Association (USIRA)

Certifications

  • Basic Arena Refrigeration (BAR) – Summit Group
  • Certified Ice Rink Manager (CIRM) – Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • Professional Event Manager Certification (PEMC) – Ironclad Systems
  • Hospitality & Leisure Industry Certification – Northwind
  • Certified Ice Technician (CIT) - Meridian
  • First Aid, CPR, and AED Certified - Northwind
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • ServSafe

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