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Skills

  • Customer feedback collection and analysis
  • Communications
  • Hands-on leadership during rush hours
  • Ice resurfacing
  • Special Event Planning
  • Category equipment
  • Lift operation and maintenance recording
  • Relationship development
  • Team management
  • Materials distribution

Work Experiences

  • Boosted rink revenues by $6.
  • Provided visitors with information such as facility details of interest, rules, policies, and promotional events.
  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.
  • Built partnerships with local schools and gyms.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Attracted new clientele.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Adopted eco-friendly ice resurfacing technologies.
  • Achieved results in 2019.

Summaries

  • Adept in cash handling and electronic transactions.
  • Dedicated to adhering to health and safety regulations and properly handling food.
  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Collaborative Rink Attendant.
  • Creative Rink Attendant known for organizing community-driven events like system, driving a 34% increase in local participation and rink revenue.
  • Adept in cash handling and point-of-sale systems.
  • Customer-focused Rink Attendant with a proven ability to manage cash transactions of up to $15 daily while delivering seamless visitor experiences through clear communication and fast problem-solving.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Boosted guest satisfaction.
  • Dedicated Rink Attendant with 3 years of experience ensuring smooth daily operations, focusing on ice resurfacing, safety protocols, and exemplary customer service.

Accomplishments

  • Supervised end-of-day cleanup and closing procedures, ensuring a safe, clean, and welcoming environment for all rink guests.
  • Trained 5 new team members on rink operations, safety protocols, and equipment handling, improving onboarding efficiency.
  • Reduced customer complaints by implementing new customer service training programs targeted at risk assessment and performance reporting.
  • Negotiated with skate vendors, securing upgraded equipment and reducing maintenance expenses by 74%.
  • Documented and resolved program which led to procedure.
  • Repaired and maintained ice rink equipment in collaboration with the facility manager, ensuring smooth operations during events.
  • Improved rink safety protocols by conducting bi-weekly safety checks, reducing incident reports by 34%.
  • Developed strategies to handle large crowds during holiday seasons, cutting down waiting periods by 18%.
  • Implemented enhanced rink maintenance routines, reducing ice resurfacing time by 53% while improving ice quality.
  • Sharpened and repaired over 6 pairs of skates per week, helping to reduce equipment-related injuries.

Affiliations

  • Certified Arena Manager (CAM) certification
  • Professional Ice Rink Maintenance Technicians Association
  • Certified Emergency Rescue Skating Responders
  • National Recreation and Park Association (NRPA)
  • Society of Women Engineers
  • International Committee of Ice Safety Professionals
  • Snow & Ice Control Association (SICA)
  • Association for Supply Chain Management (APICS)
  • Ice and Roller Hockey Resource Council
  • Emergency Procedures Certification from program

Certifications

  • Arena Maintenance Level I Certification – Cedar Works
  • Concussion in Sports Certification – Northwind
  • Certified Business Analysis Professional (CBAP)
  • Certified Event Coordinator (CEC) - Meridian
  • Professional Event Manager Certification (PEMC) – Ironclad Systems
  • Zamboni Operations Certification – Meridian
  • Certified Arena Operator (CAO) – Cedar Works
  • SafeSport Coaching Certification – 2023
  • Certified Public Accountant (CPA)
  • Certified Guest Service Professional (CGSP) - Summit Group

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