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Skills

  • Performance improvements
  • Inventory management systems
  • Sound judgment
  • Customer retention
  • Cross-functional team management
  • Inventory management
  • Budgeting and cost control
  • Recruiting and Hiring
  • Data-driven decision making
  • Compensation/benefits administration

Work Experiences

  • Improved traceability by establishing systems for contracts, records, reports, and agendas.
  • Took part in organizational transformation and implementation activities and successfully managed 2 corporate restructurings.
  • Directed Operations Excellence Managers in the creation of dynamic displays of new merchandise to attract store patrons' attention.
  • Was in charge of 2 employees through training, mentoring, optimized, and automated.
  • Promoted professional skill development in initiative and process employees through effective training, management, and motivation.
  • Kept track of inventory levels on a 6 months basis and placed new merchandise orders to keep supplies stocked.
  • Coordinated and improved delivery of $18 of Jira in two years through improved.
  • Was able to secure a contract with framework vendor to supply all metric materials and services at a reasonable price.
  • Improved resource allocation while keeping expenses under tight control.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.

Summaries

  • Motivating leader who has built and managed metric teams in the past.
  • Operations Excellence Manager is a focused and diligent Operations Excellence Manager with over 4 years of experience in maintaining smooth business operations.
  • Standard, procedure, and metric are all available.
  • Operations Excellence Manager with 13 years of experience in operations management, directing metric and procedure daily activities.
  • Operations Excellence Manager is a hardworking and dependable Operations Excellence Manager who excels at quality assurance and stakeholder engagement.
  • Expert in method with a strong aptitude for implemented and improved.
  • Successfully implemented strategic approaches to drive profitability and sales by a highly motivated and driven General Manager.
  • Looking forward to taking on a new challenge with a successful team.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Engaging personality, service-oriented background, and expertise in client relations.

Accomplishments

  • Successfully achieved ITIL designation for the company by aligning operational protocols with Miscellaneous standards, reducing non-compliance risks by 34%.
  • Partnered with stakeholders to redesign business processes, decreasing bottlenecks and improving order fulfillment speed by 81%.
  • Supervised the roll-out of standardized work procedures, improving employee compliance rates by 46% and reducing variation in production outcomes.
  • Trained and mentored a team of 6 employees in Lean principles, leading to a 81% improvement in overall team productivity and morale.
  • Piloted a real-time communication framework streamlining the feedback loop between operations and management, reducing decision-making time by 45%.
  • Increased operational performance visibility by implementing advanced KPI dashboards, reducing production cycle times by 16%.
  • Reduced product defects by 45% through the introduction of Six Sigma DMAIC methodologies, saving the organization an estimated $15 yearly.
  • Developed and enforced robust safety protocols, resulting in a 49% decrease in workplace accidents and full OSHA compliance within 2019.
  • Coordinated cross-departmental task forces to address internal process gaps, leading to a 61% increase in stakeholder satisfaction.
  • Optimized warehouse space utilization with advanced layout engineering, resulting in storage capacity growth of 38% without additional capital expenditure.

Affiliations

  • Co-Organizer, Regional Lean Summit - Helped plan regional lean thinking summits, assisting companies in implementing lean methodologies for operational success.
  • Member, Institute for Industrial & Systems Engineers (IISE) - Focused on research and development of operational efficiency strategies using Lean thinking.
  • Member, Project Management Institute (PMI) - Contributed to local project management forums, focusing on cross-functional team building for operational success.
  • Alumni, Operational Excellence MBA Program - Regularly contribute to alumni-driven workshops focusing on strategic decision-making for continuous operational improvement.
  • Certified Six Sigma Black Belt, International Association for Six Sigma Certification (IASSC) - Involved in community discussions focused on process improvement and quality management.
  • Regional Representative, National Process Improvement Network - Assisted in coordinating events focused on emerging process optimization techniques with industry leaders.
  • Member, Society of Manufacturing Engineers (SME) - Engaged in machine learning and digital manufacturing webinars aimed at improving operational processes.
  • Affiliate Member, Association of Manufacturing Excellence (AME) - Attended specialized seminars on reducing downtime and advancing continuous improvement practices.
  • Co-Chair, Quarterly Operations Strategy Forum - Spearheaded community initiatives concerning supply chain and manufacturing best practice sharing.
  • Participant, International Project Management Association (IPMA) - Collaborated on panel discussions regarding project timeline optimization and risk management.

Certifications

  • Certified Advanced Production Scheduler (CAPS) by Cedar Works
  • Professional in Supply Management (CPSM) by ISM
  • ISO 9001:2015 Internal Auditor Certification
  • American Academy of Financial Management (AAFM)
  • CompTIA Network+
  • ServSafe
  • Certified Business Process Improvement (CBPI) by Northwind
  • Master in Design for Six Sigma by Beacon Labs
  • Operational Risk Management Certificate by framework
  • Change Management Certification (Prosci, ACMP, or equivalent)

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