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Skills

  • Product and service sales
  • Cash register operation
  • Maintaining store appearance
  • Product restocking
  • Identification checks
  • Credit card processing
  • Cash drawer management
  • Team Leadership
  • Bagging and packaging
  • Sales expertise

Work Experiences

  • Assisted the distribution team by moving new inventory to departments for restocking.
  • Trained as Head Service Cashier and provided backup coverage to ensure that customers received the best possible service.
  • Developed and implemented promotional strategies that targeted overstocked, high-profit, or nearly expired merchandise to move items and increase revenue.
  • Used a POS system to scan, weigh, and price items while maintaining a high level of productivity to keep lines moving.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Improved customer retention and loyalty.
  • Used special actions like discounts to resolve escalated customer disputes.
  • Aided loss prevention goals by taking proactive measures such as scanning shopping carts and keeping track of customer behavior.
  • Was in charge of a group of 10 cashiers and service staff, overseeing performance, resolving issues, and increasing efficiency in order to improve team operations and dynamics.
  • Collaborated with Head Service Cashier to resolve issues and address customer complaints.

Summaries

  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Effective manager and leader with strong interpersonal, communication, and planning skills.
  • Customer service and program POS software training.
  • With a commitment to efficiency and accuracy, I am skilled at client relations.
  • Detail-oriented and well-organized, with strong time management skills.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Experienced retail manager with 16 years of experience training and leading cashier teams in high-volume environments.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Prepared to apply my knowledge and experience to all business needs.
  • Quick delivery of hot food and improved are service-oriented.

Accomplishments

  • Oversaw 7 junior employees.
  • Enhanced cashier productivity during peak shopping periods by optimizing staffing schedules and reducing idle time by 50% hours.
  • Reduced
  • Established a monitoring procedure for cashier performance, reducing register discrepancies by 31% over two years.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Collaborated with team of 17 in the development of system.
  • Managed
  • Won
  • Developed
  • Design: Responsible for creative design for prominent framework.

Affiliations

  • Entrepreneurs’ Organization (EO) - Sales and Marketing Track
  • Service Excellence Certification Board (SECB)
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • National Supervisory Training Board (NSTB)
  • Society for Service Excellence in Retail (SSER)
  • Society for Human Resource Management (SHRM)
  • National Cash Register Users Group
  • Certified Associates in Project Management (CAPM)
  • Jaycees

Certifications

  • Certified Public Accountant (CPA)
  • Certified Customer Service Professional (CCSP)
  • Certified Financial and Inventory Analyst
  • Certified Team Leader (CTL) in Retail Operations
  • National Retail Federation (NRF) Customer Service Certification
  • Retail Operations Management Professional (ROMP)
  • Customer Engagement and Experience Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • Conflict Management Certification Summit Group
  • Certified Retail Management Professional (RMP)

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