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Skills

  • Product knowledge
  • Store merchandise stocking
  • Identification checks
  • Proper refund verification
  • Product upselling
  • Time management strength
  • Maintaining store appearance
  • Basic math skills
  • Payment processing
  • Opening and closing procedures

Work Experiences

  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Collaborated with security to reduce loss by identifying suspicious behavior and sharing information with personnel, including individual and item descriptions.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Followed state and federal laws by checking customers' identification for proof of age and refusing to sell alcohol to anyone under the age of 21.
  • Learned Head Service Cashier and Head Service Cashier roles to provide skilled assistance to other sections during slow customer periods.
  • Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
  • Ensured accuracy by reconciling the cash drawer and replenishing the cash and coins required for transactions.
  • Collected framework, standard, and initiative payments to process transactions.
  • Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current.
  • Customers who purchased oversized items were directed to pick-up locations by me.

Summaries

  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Customer service and program POS software training.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Experienced retail manager with 16 years of experience training and leading cashier teams in high-volume environments.
  • Head Service Cashier with 9 years of experience stocking Salesforce and processing customer payments.
  • Motivated Head Service Cashier with experience managing large-scale projects, including budgeting and administration.
  • Head Cashier with a track record of improving team performance and customer satisfaction.
  • Team leader, project manager, and customer service specialist who is proactive, motivated, and outgoing.
  • With a commitment to efficiency and accuracy, I am skilled at client relations.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.

Accomplishments

  • Integrated
  • Increased
  • Documented and resolved category which led to method.
  • Ensured
  • Managed
  • Streamlined
  • Coordinated team training sessions on customer service, improving overall customer feedback scores by 59% percentage points.
  • Enhanced cashier productivity during peak shopping periods by optimizing staffing schedules and reducing idle time by 50% hours.
  • Contributed to the successful implementation of a self-checkout kiosk, which reduced register wait times by 85% minutes per customer.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Retail Systems Research (RSR)
  • National Association of Convenience Stores (NACS)
  • Customer Service Group (CSG) Affiliation
  • Freemason
  • Society of Human Resource Management
  • American Medical Informatics Association
  • International Council of Nurses
  • Service Excellence Certification Board (SECB)
  • Institute of Trade Management & Marketing Excellence (ITMME)
  • American Society of Safety Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Retail Industry Fundamentals (NRF Foundation)
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Salesforce
  • Customer Engagement and Experience Certificate
  • Certified Business Analysis Professional (CBAP)
  • Cash Handling and Security Certificate
  • Certified Team Leader (CTL) in Retail Operations
  • Data Analytics and Reporting for Retail Certification

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