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Skills

  • Budgeting and financial oversight
  • Workflow planning
  • Automation tools implementation (Workday)
  • Business Administration
  • Team building
  • Risk mitigation strategies
  • Training program development
  • Payroll and budgeting
  • Communications
  • Process improvement

Work Experiences

  • Achieved results within the first 6 months of implementation.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Restructured installation processes and staff teams, resulting in a 8% increase in productivity.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Was in charge of billing, collection, and reporting for an office that generated over $2 per year.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Analyzed existing processes, identifying redundancies and implementing lean methodologies that cut operational costs by $13 per year.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Was in charge of procedure files and records for 11 clients, as well as following security procedures to prevent data breaches and misuse.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.

Summaries

  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Strengths in stakeholder engagement and risk assessment backed up by Customer Service training.
  • Recruiting established talent in budget management and quality assurance for Business Process Owner.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Professional in office management and administration with 3 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Achieved 81% reduction in redundancies.
  • Team player who is methodical and detail-oriented and has expertise in process improvement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved Employee of the Year for operational excellence.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Business Process Owner.

Accomplishments

  • Conducted a comprehensive analysis of customer feedback data which identified key areas for process improvement, driving a 31% increase in customer satisfaction.
  • Developed and introduced process automation initiatives, improving product release timeframes by 76%.
  • Implemented workflow enhancements that resulted in a 33% increase in on-time project deliveries across 8 cross-functional teams.
  • Orchestrated the redesign of supply chain logistics, resulting in 13 savings annually through reduction in deadhead runs and optimized routing.
  • Collaborated with stakeholders to define business requirements for automation solutions, cutting data entry time by 33%.
  • Collaborated with team of 15 in the development of framework.
  • Mapped out and restructured the production workflow, leading to a 29% improvement in quality control and reduced defect rates.
  • Deployed a new ERP system that optimized resource allocation, reducing system outages by 63%.
  • Spearheaded change management initiatives, resulting in the seamless adoption of a new CRM system, improving team productivity by 58%.
  • Successfully managed SLA compliance for 13 projects, ensuring 51% customer satisfaction over a one year period.

Affiliations

  • International Association of Facilitators (IAF)
  • Society of Women Engineers
  • Certified Lean Six Sigma Black Belt (method, 2022)
  • Society of Human Resource Management
  • Resource Management Institute (2018, Austin)
  • Toastmasters
  • Change Management Institute
  • Certified ScrumMaster (CSM) through framework
  • Freemason
  • Association of Business Process Management Professionals (ABPMP)

Certifications

  • Certified Manager of Quality/Organizational Excellence (ASQ CMQ/OE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Agile Certified Practitioner (PMI-ACP)
  • Project Management Professional (PMP)
  • Certified Process Improvement Expert (CPIE)
  • Certified Business Analysis Professional (CBAP)
  • ISO 9001 Lead Auditor Certification
  • Lean Six Sigma Green Belt Certification

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