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Skills

  • Training and onboarding
  • Data logging for call management
  • FERPA compliance
  • Report generation
  • Home care
  • Fluent in Mandarin
  • Conflict resolution
  • EMR / EHR
  • Family planning services education
  • Trauma recovery

Work Experiences

  • Answered questions about the school’s programs.
  • Updated patient charts with data such as medications using Adobe Creative Suite in order to keep records current and support accurate treatments.
  • Led a successful 4-person team of registered nurses, licensed practical nurses, and ancillary staff.
  • Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans.
  • Administered various therapies and medications in accordance with physician orders and treatment plans.
  • Collaborated with campus departments.
  • Answered 4 student phone inquiries per day.
  • Collaborated with on-campus health services.
  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Achieved 35% participant satisfaction.

Summaries

  • Ready for a new opportunity to put my outstanding nursing skills to work in a program setting.
  • Capable of managing campus mail distribution for Portland, resulting in fewer missed deliveries and improving the efficiency of daily mail logistics.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.
  • Registered Nurse, Georgia Board-Certified, with 12 years of experience providing high-quality care to patients in program and system care units.
  • Process improvement is something I'm very familiar with.
  • Student Receptionist is a multi-talented Student Receptionist who is consistently rewarded for planning and operational improvements.
  • Dedicated, hardworking, and experienced framework Registered Nurse with experience in patient care, medication monitoring, and treatment management.
  • Bringing a 10-year track record of nursing success and seeking a Student Receptionist position with a framework facility.
  • During each shift, an attentive nursing professional provides a high level of care, patient assistance, and stakeholder engagement.
  • Professionally trained with team leadership and data analysis abilities.

Accomplishments

  • Implemented improvements to front desk procedures, decreasing error rates during peak service hours by 22%.
  • Designed a customer service training module that improved staff efficiency and reduced student complaints by 67% %.
  • Supported outreach efforts by conducting 14 calls to prospective students, contributing to a 15% increase in inquiries.
  • Provided front desk support during flu season, scheduling 12 health appointments and facilitating swift student care.
  • Led a team of 13 front desk assistants during high-traffic periods, ensuring smooth operations and high service quality.
  • Tracked and managed appointment requests for finance, demonstrating effective calendar management and time allocation.
  • Created, distributed, and analyzed post-service surveys that provided actionable insights for service improvement.
  • Assisted in organizing the annual student orientation program for over 13 new students, leading to a 55% satisfaction rate.
  • Responded to email inquiries with a 55% response accuracy, helping to clarify school policies and reduce follow-up requests.
  • Participated in the evaluation of administrative procedures, offering recommendations that resulted in a 64% improvement in response times.

Affiliations

  • National Association of Social Workers
  • Certified, Telephone Etiquette and Professional Conflict Management Course 2015
  • Certified, Basic Conflict Resolution Techniques Training 2018
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Member, National Association of Student Personnel Administrators (NASPA)
  • Volunteer, University Volunteer Logistics Support Team 2021

Certifications

  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Workplace Etiquette and Professionalism Certification – Brightline
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Student Services and Academic Support Certification – category
  • Conflict Resolution and Mediation Training – Meridian
  • Google Workspace Certification – Microsoft Excel
  • Apple Certified Associate (ACA)
  • Appointment Scheduling & Management Training Certification – QuickBooks

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