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Skills

  • Vendor management
  • Stakeholder relationship management
  • Branch expansion and operational scaling
  • Client account management
  • Relationship development
  • Regulatory compliance
  • Customer service
  • First Aid/CPR
  • Project development
  • Business operations

Work Experiences

  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Increased revenue while also effectively targeting new markets by executing quality assurance and client relations.
  • Oversaw a successful turnaround that resulted in the elimination of over $16 in debt in the past year.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every two years.
  • Worked directly with management, Business Center Managers, and the framework department to brainstorm, discuss strategy, and mitigate process issues.
  • Oversaw the efficiency of quality assurance and vendor management on metric shift, supervising 12 employees.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Well-versed in workflow optimization and a stickler for deadlines.
  • Expert in framework industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Forward-thinking leader with experience in setting goals, quality standards, and procedure initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Accomplished at reducing approval times by 72% through streamlined contract negotiations, enhancing overall partner and customer satisfaction.
  • Customer-focused General Manager with 10 years of experience who is committed to expanding team leadership and client relations.
  • Achieved a 63% boost in overall team performance.
  • Develop strategic business partnerships and relationships.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.

Accomplishments

  • Led an initiative that reduced project timelines by 7 days, using cloud-based solutions for real-time communication with clients and stakeholders.
  • Coordinated multi-departmental efforts on operational expansion, increasing business center floor space by 71% accommodating higher client volumes.
  • Reduced supply chain costs by 46% through renegotiation of contracts with key suppliers, contributing to a more effective profit margin.
  • Implemented new training protocols across the business center, increasing team productivity by 45% and reducing employee turnover.
  • Applied cost-benefit analysis to streamline vendor relationships, cutting procurement budgets by 26% while maintaining service quality.
  • Regularly conducted staff performance reviews and training, improving overall productivity by 32% and long-term employee retention.
  • Collaborated with departmental heads to cut project costs by 44% through proactive risk mitigation and vendor relationship optimization.
  • Collaborated with team of 18 in the development of framework.
  • Established a data-driven sales forecasting system that increased demand fulfillment rates by 20% and boosted customer satisfaction.
  • Created and presented detailed sales reports that effectively influenced decision-making, leading to a 66% uptick in revenue.

Affiliations

  • American Management Association (AMA) - Active member since 2021 with participation in leadership and operations workshops.
  • Project Management Institute (PMI) - Certified Project Management Professional (PMP) completing successful project implementations.
  • Customer Experience Professionals Association (CXPA) - Engaged in improving customer service and reducing complaints within the business center.
  • National Association for Female Executives (NAFE) - Participated in leadership development workshops tailored to female business leaders.
  • Jaycees
  • Association for Computing Machinery
  • National Retail Federation (NRF) - Participated in retail best practice forums for optimizing inventory and marketing initiatives.
  • Young Presidents' Organization (YPO) - Regularly attended leadership and growth strategy sessions focused on business center success.
  • Institute of Business Continuity Management (IBCM) - Worked towards certification to enhance business continuity planning skills.
  • Society of Women Engineers

Certifications

  • Microsoft Certified: Azure Fundamentals
  • CPIM – Certified in Planning and Inventory Management
  • Certified ScrumMaster (CSM)
  • CompTIA A+ Technician
  • Lean Six Sigma Black Belt Certification
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Associate in Project Management (APM)
  • Salesforce Certified Administrator
  • Cisco Certified Network Associate (CCNA)
  • HubSpot CRM Implementation Certification

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