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Skills

  • CallSelect communication systems
  • Client relationship building
  • Planning and Organization
  • MS Office Suite
  • Active Data Online
  • Personable
  • Strong interpersonal skills
  • Loss prevention
  • Accounts payable and receivable auditing
  • Cash handling and management

Work Experiences

  • Used a POS system to itemize and total the purchases of 12 customers.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Processed 6 invoices and mailed documentation to clients each three years.
  • Concierge services and guest relations policies were established and managed by me.
  • Recommended a new Power BI to customers, which resulted in an increase in add-on business of 8%.
  • Was in charge of a fast-paced front desk operation at a busy system facility with up to 11 nightly visitors.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on process improvement and strategic planning.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Was in charge of answering customer questions about merchandise and pricing.

Summaries

  • Sales, recruiting, and people management are among his specialties.
  • Professional in retail sales with experience in product placement and merchandising.
  • 3 years of experience streamlining processes, managing talented team members, and performing strategic planning by an educated professional.
  • Skilled at staff training and building rapport with clients.
  • Professional in guest services with a track record of optimizing policies, coordinating events, and managing guest services operations.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • I aspire to be the next great tour guide for Meridian.
  • Expert communicator dedicated to creating a positive, results-oriented team culture.
  • Customer Service Representative with experience working in a variety of metric and customer service environments.
  • Adobe Creative Suite and metric techniques have been taught to me.

Accomplishments

  • Contributed
  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Documented and resolved initiative which led to process.
  • Design: Responsible for creative design for prominent initiative.
  • Researched
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Resolved
  • Launched
  • Assisted
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Club Management Association of America (CMAA)
  • National Association of Social Workers
  • Society of Human Resource Management
  • International Association of Hotel General Managers (IAHGM)
  • American Society of Safety Professionals
  • Society for Human Resource Management (SHRM) - Hospitality Subgroup
  • Certified Guest Service Professional (CGSP) - OSHA
  • Toastmasters
  • International Association of Conference Centers (IACC)
  • Professional Association of Innkeepers International (PAII)

Certifications

  • Advanced Excel for Data Analysis - Microsoft Office Certification
  • Certified hotel administrator
  • Customer Service and Call Center training - Northwind
  • Salesforce
  • Microsoft Certified Application Specialist (MCAS)
  • Certified Hospitality Sales Professional (CHSP) - American Hotel & Lodging Association (AHLA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Learning and Performance (CPLP) - metric
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+

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