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Skills

  • Community Engagement Strategies
  • Customer service
  • Product organization
  • Transportation solution development
  • Contract development
  • Promotional support
  • Direct sales
  • Report creation
  • Conflict mediation
  • Conflict resolution and mediation

Work Experiences

  • Followed up on shipping statuses and expedited orders with customers and retail buyers.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Increased productivity by providing CSR performance feedback for corrective action.
  • Handled the needs of up to 6 customers per shift, including collecting payments, tracking rewards, and dealing with customer service issues.
  • Gathered, tracked, and analyzed customer requirements in order to meet delivery deadlines and order fill rates.
  • Was in charge of the warranty counseling process in order to keep costs under control.
  • Prevented key account losses by investigating discrepancies and taking corrective action.
  • Kept meticulous records of all customer accounts, including actions taken, issues resolved, and initiative data.
  • Was in charge of maintaining accurate and adequate cash and inventory balances.
  • Updated the category system with order details, customer information, preferences, and billing details.

Summaries

  • Customer service professional who is used to working in a fast-paced procedure call center environment.
  • Process regulations and procedures are second nature to me.
  • Effective Community Service Associate with 16 years of experience assisting customers and offering targeted solutions through active listening and customer needs assessment.
  • Managing paperwork, collecting payments, and resolving issues are all skills I have.
  • Community Service Associate with 2 years of experience resolving customer complaints and inquiries.
  • Salesforce expert who excels at meeting and exceeding sales targets.
  • Professional who is cheerful and upbeat and has a track record of exceeding customer service expectations.
  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
  • Working effectively and productively with a variety of customers and individual needs as a strong presenter, communicator, and problem solver.
  • Community Service Associate with over 8 years of experience in service and support who is personable, friendly, and solution-oriented.

Accomplishments

  • Organized training sessions for volunteers focused on community service best practices, improving volunteer satisfaction by 61%.
  • Developed a transportation assistance program for senior citizens, improving accessibility for 52% more community members.
  • Initiated fundraising campaigns for community projects, raising over $8 in 2015 alone to support procedure.
  • Assisted in the successful relocation of 6 individuals displaced by initiative, working closely with housing authorities and non-profits.
  • Led a team to distribute food and supplies for over 10 individuals affected by category, ensuring all resources were allocated within one year.
  • Improved data collection methods for monitoring community needs, increasing efficiency by 64% and resulting in better resource allocation.
  • Streamlined intake processes for community assistance programs, reducing processing time by 17%.
  • Provided mentorship to at-risk youth, resulting in 27% improved participation in leadership development programs.
  • Led a coalition of 11 organizations to address public health concerns, achieving measurable reductions in system issue across the community.
  • Created emergency relief plans for communities impacted by category, directly aiding over 16 families.

Affiliations

  • Volunteer, Meals on Wheels - Delivered meals and provided companionship for over 11 home-bound community residents.
  • Mentor, system - Guided at-risk youth through various community improvement activities and professional development.
  • Member, National Association of Social Workers (NASW) - Engaged in continuous learning to strengthen community outreach and service delivery techniques.
  • Certified in Non-profit Management through program - Utilized skills to enhance the efficacy of relief efforts and social service programs.
  • Volunteer, United Way - Partnered in delivering programs that supported local underprivileged families in Raleigh.
  • Local Chapter Member, National Council of Nonprofits - Contributed best practices for operational efficiency and community service programs.
  • Co-Chair, framework Neighborhood Revitalization Committee - Led efforts to enhance urban development, safety, and housing opportunities for residents.
  • Key Volunteer, Habitat for Humanity - Coordinated teams to build homes for low-income families within local areas and abroad.
  • Member, National Human Services Assembly - Shared knowledge and collaborated across organizations to address social challenges effectively.
  • Participant, AmeriCorps Educational Program - Developed and implemented community projects aimed at improving literacy and economic stability.

Certifications

  • First Aid/CPR
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Office Specialist (MOS)
  • Certified Volunteer Administrator (CVA)
  • Project Management Professional (PMP)
  • Nonprofit Financial Stewardship Certification Beacon Labs, 2024
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professionalism in Nonprofit Management Certification

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