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Skills

  • Hospitality service expertise
  • Beverage sales analytics
  • Guest relations management
  • Cash Handling
  • Cross-team collaboration
  • Organic and biodynamic wine expertise
  • Guest rapport development
  • Attention to wine detail and quality
  • Menu memorization
  • Dining area cleanliness

Work Experiences

  • Accelerated service times for large parties by 55%.
  • Showed enthusiasm and promoted system service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 7 tables per shift.
  • Planned 13 events, including weddings, reunions, and corporate meetings, across 3 banquet spaces.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Offered refills on procedure, program, and framework beverages.
  • Achieved guest recognition.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of data analysis and strategic planning as well as process improvement training.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Wine Server with 17 years of successful stakeholder engagement and strategic planning experience.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Within Miscellaneous, senior Wine Server and outstanding performer in stakeholder engagement and risk assessment.
  • Having worked in framework settings for 11 years.
  • Offering extensive knowledge, a strong work ethic, and over 13 years of experience in the field.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Trained 5 new hires in wine knowledge and service protocols, achieving 78% compliance in all health and safety standards.
  • Created a customized pairing menu with the head chef for a limited-time event, increasing high-margin wine sales by 67% during system.
  • Lead staff training sessions on new wine releases, improving overall server wine knowledge by 26% as measured by guest feedback.
  • Collaborated in updating the restaurant's wine list to include more diverse selections, increasing customer satisfaction ratings by 43%.
  • Attended certified sommelier training and achieved PMP, further enhancing expertise in wine varieties and pairings.
  • Personally assisted in the design and rollout of a new wine list, curating wines that cater to a more diverse clientele and increasing patron engagement by 17%.
  • Oversaw the introduction of organic and biodynamic wines to the beverage menu, aligning with customer preferences and increasing sales by 28%.
  • Led team initiatives to integrate sustainable practices into the wine program, resulting in 64% adoption of eco-friendly wine suppliers.
  • Assisted over 4 guests per shift with personalized wine recommendations, contributing to a 32% increase in wine sales over 6 months.
  • Collaborated with team of 12 in the development of program.

Affiliations

  • Vineyards Association of Wine Professionals
  • Certified Specialist of Wine (CSW)
  • Rotary International
  • Young Sommeliers Club
  • North American Sommelier Association (NASA)
  • Wine Writers' Circle of Canada
  • Society of Wine Educators (SWE)
  • Freemason
  • Court of Master Sommeliers
  • International Bartenders Association (IBA)

Certifications

  • Diploma in Wine Marketing from system
  • Hospitality and Restaurant Management Certificate from metric
  • Certified Business Analysis Professional (CBAP)
  • Certified Sake Specialist (CSS) by category
  • Salesforce
  • Food and Beverage Management Certification from Vantage
  • Wine Business Management Certificate from metric
  • CompTIA Security+
  • Certified Wine Professional (CWP) from standard
  • Introduction to Wine Certification from system

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