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Skills

  • Cellar inventory management
  • Tableside service
  • Sales expertise
  • Beverage preparation
  • Clear and professional communication
  • Cash handling expert
  • Bill computation
  • Client loyalty development
  • Guest seating arrangements
  • Table setting

Work Experiences

  • Achieved 29% better guest feedback.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Managed food resources, memorized orders, and coordinated service in a 8-table restaurant.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Accommodated guest preferences.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Supported the needs of a 13-person wait staff who attended to the specific needs of countless customers on a daily basis for system restaurant with social relevancy and intentionality.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Motivated Wine Server exhibiting strength in critical thinking and problem solving.
  • Collaborative team leader with extensive experience in fair supervision.
  • Customer experience is known to be enhanced by this dynamic presence.
  • With careful organization, he is an effective creator of service structures.
  • At procedure restaurant, creative floor leader with 11 years of experience serving 4 dinner guests.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Explaining flavor, method, and initiative aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Within Miscellaneous, senior Wine Server and outstanding performer in stakeholder engagement and risk assessment.
  • Efficient Wine Server with over 13 years of experience in process and procedure service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.

Accomplishments

  • Led team initiatives to integrate sustainable practices into the wine program, resulting in 64% adoption of eco-friendly wine suppliers.
  • Designed promotional materials for wine-based mixology events, increasing overall wine product sales by 32% within 17 months.
  • Resolved product issue through consumer testing.
  • Collaborated closely with culinary and beverage teams to create seasonal wine pairing menus, driving $55,000 in incremental revenue during program.
  • Worked collaboratively with bar staff to train them on wine service standards, improving overall wine sales performance by $29,000 across 2 shifts.
  • Created a digital loyalty program for frequent diners, part of which included exclusive access to limited-time wine offerings, driving a 68% increase in repeat visits.
  • Executed rapid resolution of inventory shortages, preventing any disruption to service and maintaining 18% guest satisfaction in wine availability.
  • Maintained a knowledgeable and approachable demeanor during large corporate and wedding events, which resulted in 42% of new clients after referrals.
  • Authored educational wine menus with tasting notes, resulting in a 79% improvement in guest feedback relating to wine-focused dining experiences.
  • Curated a selection of wines for system, ensuring exceptional service which resulted in 73% of returning clients for future events.

Affiliations

  • Wine Writers' Circle of Canada
  • American Society of Safety Professionals
  • Toastmasters
  • International Wine Guild
  • Society of Women Engineers
  • The Beverage Alcohol Resource Program (BAR)
  • Freemason
  • National Restaurant Association Wine Program
  • Institute of Masters of Wine
  • Court of Master Sommeliers

Certifications

  • ServSafe
  • Wine Pairing and Menu Development Certification from Beacon Labs
  • Certified Sake Specialist (CSS) by category
  • Wine Business Management Certificate from metric
  • Diploma of Wine & Beverages from system
  • Wine & Spirit Education Trust (WSET) Level 1 Award in Wines
  • Cisco Certified Internetwork Expert (CCIE)
  • Food and Beverage Management Certification from Vantage
  • Wine & Spirit Education Trust (WSET) Level 3 Award in Wines
  • Google Certified Professional Cloud Architect

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